We upgrade Events Made Easy (Eventbrite) for you, so you don't need to install new versions yourself. New versions reach customer orgs in stages rather than all at once, and sandboxes get each version before most production orgs, so you can test before your production org changes.

The Release Schedule

1. Before release: Every change is peer reviewed, tested and security scanned before it ships.

2. Release day: New features and improvements are listed in the release notes.

3. First Sunday after release: Orgs on our early adopter list get the new version.

4. About a week later: Sandbox orgs are upgraded.

5. About a month later: The remaining production orgs are upgraded.

You can read more about how we check and stage each release in our Trust Centre.

Choosing Your Own Timing

If you'd like new versions first, ask to join our early adopters. If your change process needs you to control when upgrades happen, ask us to exclude your org from scheduled upgrades, and you can install each version when you're ready. Contact us to change either setting.

Support may also upgrade your org outside this schedule, for example to apply a fix for an issue you have reported, or to bring an org that is behind up to date.

Note: If the package was installed in the last week, the scheduled upgrade waits until it has been installed for at least a week.

Eventbrite Event

One record per Eventbrite event.

Event details:

• Event Id (Name), Event Name, Summary, Description

• Status: Eventbrite's event status, for example live, started, ended, completed or canceled

• Sales Status: Eventbrite's ticket sales message

• Category, Subcategory, Format, Online Event, Event URL, Digital Content URL, Password, Currency, Series Id

• Organizer Name, Organizer Id, Organizer URL

Dates:

• Start and End, with Start/End Timezone and the Local Literal and UTC Literal fields holding Eventbrite's raw date values

• Created, Changed, Published

Totals:

• Capacity and Capacity Is Custom

• Total Tickets: the combined capacity of the event's ticket classes

• Total Tickets Sold: the combined quantity sold across ticket classes

• Total Net Sales: the sum of Net Sales on the event's orders, calculated by the sync

Related records:

• Eventbrite Organization, Eventbrite Venue (and Venue Id), Campaign (the linked Salesforce Campaign)

• Event Detail: formula link to the event record

• Job Id, Countdown, Description Text, Question Mapping: internal fields

Eventbrite Order

One record per order. An order can hold several attendees. See Orders / Attendees.

• Order Name (the Eventbrite order ID), Status, Created, Changed

• Name, First Name, Last Name, Email: the buyer

• Has Opted In and Has Contact List: the buyer's marketing preferences in Eventbrite

• Gross, Base Price, Eventbrite Fee, Payment Fee, Tax, Currency: order costs from Eventbrite

• Net Sales: formula, Gross less Eventbrite Fee, Tax and Payment Fee

• Ticket Quantity: roll-up of the Quantity on the order's attendees

• Eventbrite Event, Event Id, Event Name

• Contact, Lead, Account, Opportunity: Salesforce records matched or created by your mappings

• Refund Code and Refund Message: the reason and message for the last refund

• Discount Amount, Discount Type, Display Price, Price Before Discount, Promo Code: not filled by the sync. Discount details are held on each attendee instead

• Job Id: internal field

Eventbrite Attendee

One record per ticket sold.

• Attendee Id (Name), Status (for example Attending or Checked In), Checked In, Cancelled, Refunded, Quantity

• Eventbrite Order, Eventbrite Event, Event Name, Order Id, Event Id

• Ticket Class, Ticket Class Name, Ticket Class Id, Variant Id, Delivery Method, Guestlist Id, Affiliate, Invited By

• Name, First Name, Last Name, Prefix, Suffix, Email, Company, Job Title, Age, Birth Date, Gender, Website, Blog, Cell Phone, Home Phone, Work Phone: from the attendee's Eventbrite profile, where collected

• The Home, Work and Ship address fields, each with a Location field holding the coordinates

• Gross, Base Price, Eventbrite Fee, Payment Fee, Tax, Currency: ticket costs

• Discount Code, Discount Amount Off, Discount Percent Off: the promo code used

• Price Before Discount: formula, the ticket class cost plus tax

• Discounted Amount: formula, Price Before Discount less what was paid (Base Price, Eventbrite Fee and Tax)

• Contact, Lead, Account: Salesforce records matched or created by your mappings

• Has Opted In and Has Contact List: marketing preferences

• Lead Source: defaults to Eventbrite

• Job Id: internal field

Other Eventbrite objects

• Eventbrite Ticket Class: one per ticket type, with Name, Cost, Fee, Actual Fee, Tax, Capacity, Quantity Sold, Minimum and Maximum Quantity, Free, Donation, Hidden, Sales Start, Sales End, On Sale Status, Sales Channels (online, or atd for at the door) and Delivery Methods

• Eventbrite Venue: Name, address fields, Localized Address Display, Location, Capacity and Age Restriction

• Eventbrite Question: registration questions, with Question, Question Type, Required and Respondent

• Eventbrite Answer: each attendee's answers, with Answer, Answer (Long), Question (formula), Eventbrite Attendee, Eventbrite Question and Sync Date

• Eventbrite Email Activity: email engagement linked to an event, with Email, Opened, Clicked, Last Activity Date, Eventbrite Event, Eventbrite Attendee, Contact and Lead

• Eventbrite Mailing: links an email campaign to an event, with Mailing Source (the email platform) and Last Run

• Eventbrite Organization: one per connected organization, with Organization Name, Status (Active, Disconnected or Revoked), Create Rule, Salesforce User, Last Sync, Total Events, Total Orders and Total Audience

• Eventbrite Discount: not used. Promo codes are stored on the attendee

Fields added to standard objects

• Campaign: Eventbrite Event Id, Event URL, Capacity, Capacity Is Custom, Total Tickets Sold, Password, and the Published, Created and Changed dates

• Campaign Member: Eventbrite Attendee, Event Status and Event Changed

• Opportunity: Eventbrite order details, including Order Id, Event Id, Status, the buyer's name and email, Start and End, the price and fee fields, Promo Code, Discount Type, Has Opted In, and Net Sales (formula, Gross less Eventbrite Fee, Tax and Payment Fee)

Getting started.

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FAQs

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How can we help?

Getting started.

Product Demo

Next Steps

FAQs

How do upgrades work, and when will my org get a new version?

Can I stop draft events syncing to Salesforce?

Do I need to act on the Salesforce "Prepare for Certificate Changes" email?

What are the pricing tiers?

Why am I getting a "Developer script exception" email about the eb4sfGeneral scheduled job?

What do the fields on the Eventbrite objects in Salesforce mean?

Do PHP vulnerabilities affect Events Made Easy (Eventbrite)?

Why do I receive permissions errors during the primary sync?

What do the different sync buttons do?

What is the Salesforce Security Owner and how do I change it?

Does Beaufort 12 have a Data Processing Addendum (DPA)?

What happens when I use Sync Answers, Validate Mappings or Validate rules?

How do I use the My Account page?

How do I fix a blank screen after connecting to Eventbrite?

Can I create my own reports?

Do you have a W8 or W9 form?

Can you set up Eventbrite for Salesforce for me?

Do you provide non-profit discounts?

How do I cancel?

What is this flow error?

Can I get an email when a maintenance message is logged?

Working with custom profiles

What does Organization Not Found mean when trying to connect to Eventbrite?

Can I use the integration user?

How our opportunity statuses updated?

How long does the connection to the sandbox last?

Does Eventbrite for Salesforce work with the new Nonprofit Cloud

How to Uninstall Events Made Easy (Eventbrite)

Can I add my own reports to the custom Eventbrite screens?

What happens when I cancel

How do assignment rules work?

Can I use the integration user?

Do you provide risk assessments?

Do you delete Eventbrite records from Salesforce?

How does the cancellation process work?

How do I purge Eventbrite data?

Can I connect more than 1 account?

Does your integration support Salesforce Platform licenses?

How do I re-parent records?

How do I connect additional Eventbrite accounts?

How do I manage billing?

How do I change the sync user?

How do I perform a full sync?

How do I run a full refresh?

How can I get a trial extension?

Can I change how contacts and leads are mapped to Eventbrite attendees?

How much does the integration cost?

Can all my Salesforce users access Eventbrite?

How do I buy?

How do I limit what Eventbrite data is stored in Salesforce?

Do you offer product demos?

How do I work with sandboxes?

Installation & Setup

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