EVENTBRITE FOR SALESFORCE · GUIDE

Manage your billing.

Keep your subscription in good shape.

Find the details you need to manage your Eventbrite for Salesforce subscription.

4 minute readEventbrite support

Once you have installed the app, you get a 14 day free trial
You can purchase at any time within the application
Pricing is based on the number of attendees in the last 12 months

Events Made Easy (Eventbrite) application is charged separately to both Eventbrite and Salesforce.

Pricing

Billing occurs monthly from your date of purchase. Pricing is based on the number of attendees you have had in the last rolling 12 months. We use this number against our pricing tiers. See: Events Made Easy (Eventbrite) Pricing

For example, if you had 10 events in the last 12 month with 20 attendees for each event (free or paid), then your number of attendees for the last 12 months would be 200. This would fall into the tier 0 - 1,000. I.e. the charge would be $25 for that month.

Each month we check the number of attendees you have had for the last 12 months and use that to determine billing of the month. We only count attendees that were associated to an event that was not cancelled. The date is based on the End date of the event.

Purchasing

To purchase, please visit the billing page, found on the Eventbrite Settings tab. Please ensure you are logged into Salesforce before accessing the billing link above.‍

Then click on the Purchase button to access our dedicated Stripe portal to complete the process. ‍

Before you can purchase you must:
1. have tried our product in a Salesforce Production environment.
2. be a Salesforce system administrator.

Update Card Details

To update your card details, please visit the billing page, found on the Eventbrite Settings tab.
‍Please ensure you are logged into Salesforce before accessing the billing link above.‍

Then click on the billing portal button to access our dedicated Stripe portal to complete the process.

Change contact details

Cancellation

You can cancel at anytime, and will just be charged for the month you are in.

The only way to cancel is to Contact us. Uninstalling the application, leaving Eventbrite or Salesforce will not cancel your subscription and you will still be liable for any charges incurred. You will also need to contact Eventbrite to cancel any paid plans, if necessary.

Next Steps

Below are two articles that are recommended reading and the best next steps.

FAQs

The billing tiers we use are below. The cost is per month in US dollars, based on the number of attendees you have had in the last rolling 12 months. We only count attendees on events that were not cancelled.

We also have a pricing calculator that can be found here- https://www.beaufort12.com/eventbrite/pricing

More details on cost and billing.

‍

• 0 to 1,000 attendees: $25.00

• 1,001 to 2,000 attendees: $50.00

• 2,001 to 3,000 attendees: $75.00

• 3,001 to 4,000 attendees: $100.00

• 4,001 to 5,000 attendees: $125.00

• 5,001 to 6,000 attendees: $150.00

• 6,001 to 7,000 attendees: $175.00

• 7,001 to 8,000 attendees: $200.00

• 8,001 to 9,000 attendees: $225.00

• 9,001 to 10,000 attendees: $250.00

• 10,001 to 11,000 attendees: $275.00

• 11,001 to 12,000 attendees: $300.00

• 12,001 to 13,000 attendees: $325.00

• 13,001 to 14,000 attendees: $350.00

• 14,001 to 15,000 attendees: $375.00

• 15,001 to 16,000 attendees: $400.00

• 16,001 to 17,000 attendees: $425.00

• 17,001 to 18,000 attendees: $450.00

• 18,001 to 19,000 attendees: $475.00

• 19,001 to 20,000 attendees: $500.00

• 20,001 to 21,000 attendees: $525.00

• 21,001 to 22,000 attendees: $550.00

• 22,001 to 23,000 attendees: $575.00

• 23,001 to 24,000 attendees: $600.00

• 24,001 to 25,000 attendees: $625.00

• 25,001 to 26,000 attendees: $650.00

• 26,001 to 27,000 attendees: $675.00

• 27,001 to 28,000 attendees: $700.00

• 28,001 to 29,000 attendees: $725.00

• 29,001 to 30,000 attendees: $750.00

• 30,001 to 31,000 attendees: $775.00

• 31,001 to 32,000 attendees: $800.00

• 32,001 to 33,000 attendees: $825.00

• 33,001 to 34,000 attendees: $850.00

• 34,001 to 35,000 attendees: $875.00

• 35,001 to 36,000 attendees: $900.00

• 36,001 to 37,000 attendees: $925.00

• 37,001 to 38,000 attendees: $950.00

• 38,001 to 39,000 attendees: $975.00

• 39,001 to 40,000 attendees: $1,000.00

• 40,001 to 41,000 attendees: $1,025.00

• 41,001 to 42,000 attendees: $1,050.00

• 42,001 to 43,000 attendees: $1,075.00

• 43,001 to 44,000 attendees: $1,100.00

• 44,001 to 45,000 attendees: $1,125.00

• 45,001 to 46,000 attendees: $1,150.00

• 46,001 to 47,000 attendees: $1,175.00

• 47,001 to 48,000 attendees: $1,200.00

• 48,001 to 49,000 attendees: $1,225.00

• 49,001 to 50,000 attendees: $1,250.00

• 50,001 to 51,000 attendees: $1,275.00

• 51,001 to 52,000 attendees: $1,300.00

• 52,001 to 53,000 attendees: $1,325.00

• 53,001 to 54,000 attendees: $1,350.00

• 54,001 to 55,000 attendees: $1,375.00

• 55,001 to 56,000 attendees: $1,400.00

• 56,001 to 57,000 attendees: $1,425.00

• 57,001 to 58,000 attendees: $1,450.00

• 58,001 to 59,000 attendees: $1,475.00

• 59,001 to 60,000 attendees: $1,500.00

• 60,001 to 61,000 attendees: $1,525.00

• 61,001 to 62,000 attendees: $1,550.00

• 62,001 to 63,000 attendees: $1,575.00

• 63,001 to 64,000 attendees: $1,600.00

• 64,001 to 65,000 attendees: $1,625.00

• 65,001 to 66,000 attendees: $1,650.00

• 66,001 to 67,000 attendees: $1,675.00

• 67,001 to 68,000 attendees: $1,700.00

• 68,001 to 69,000 attendees: $1,725.00

• 69,001 to 70,000 attendees: $1,750.00

• 70,001 to 71,000 attendees: $1,775.00

• 71,001 to 72,000 attendees: $1,800.00

• 72,001 to 73,000 attendees: $1,825.00

• 73,001 to 74,000 attendees: $1,850.00

• 74,001 to 75,000 attendees: $1,875.00

• 75,001 to 76,000 attendees: $1,900.00

• 76,001 to 77,000 attendees: $1,925.00

• 77,001 to 78,000 attendees: $1,950.00

• 78,001 to 79,000 attendees: $1,975.00

• 79,001 to 80,000 attendees: $2,000.00

• 80,001 to 81,000 attendees: $2,025.00

• 81,001 to 82,000 attendees: $2,050.00

• 82,001 to 83,000 attendees: $2,075.00

• 83,001 to 84,000 attendees: $2,100.00

• 84,001 to 85,000 attendees: $2,125.00

• 85,001 to 86,000 attendees: $2,150.00

• 86,001 to 87,000 attendees: $2,175.00

• 87,001 to 88,000 attendees: $2,200.00

• 88,001 to 89,000 attendees: $2,225.00

• 89,001 to 90,000 attendees: $2,250.00

Events Made Easy (Eventbrite) stores your data in several custom objects, all of which you can use in Salesforce reports. Below is what each field holds. API names are shown without the namespace; in your org they start with eb4sf__.

You can also see each field's help text in Setup > Object Manager > [object] > Fields & Relationships.

Eventbrite Event

One record per Eventbrite event.

Event details:

• Event Id (Name), Event Name, Summary, Description

• Status: Eventbrite's event status, for example live, started, ended, completed or canceled

• Sales Status: Eventbrite's ticket sales message

• Category, Subcategory, Format, Online Event, Event URL, Digital Content URL, Password, Currency, Series Id

• Organizer Name, Organizer Id, Organizer URL

Dates:

• Start and End, with Start/End Timezone and the Local Literal and UTC Literal fields holding Eventbrite's raw date values

• Created, Changed, Published

Totals:

• Capacity and Capacity Is Custom

• Total Tickets: the combined capacity of the event's ticket classes

• Total Tickets Sold: the combined quantity sold across ticket classes

• Total Net Sales: the sum of Net Sales on the event's orders, calculated by the sync

Related records:

• Eventbrite Organization, Eventbrite Venue (and Venue Id), Campaign (the linked Salesforce Campaign)

• Event Detail: formula link to the event record

• Job Id, Countdown, Description Text, Question Mapping: internal fields

Eventbrite Order

One record per order. An order can hold several attendees. See Orders / Attendees.

• Order Name (the Eventbrite order ID), Status, Created, Changed

• Name, First Name, Last Name, Email: the buyer

• Has Opted In and Has Contact List: the buyer's marketing preferences in Eventbrite

• Gross, Base Price, Eventbrite Fee, Payment Fee, Tax, Currency: order costs from Eventbrite

• Net Sales: formula, Gross less Eventbrite Fee, Tax and Payment Fee

• Ticket Quantity: roll-up of the Quantity on the order's attendees

• Eventbrite Event, Event Id, Event Name

• Contact, Lead, Account, Opportunity: Salesforce records matched or created by your mappings

• Refund Code and Refund Message: the reason and message for the last refund

• Discount Amount, Discount Type, Display Price, Price Before Discount, Promo Code: not filled by the sync. Discount details are held on each attendee instead

• Job Id: internal field

Eventbrite Attendee

One record per ticket sold.

• Attendee Id (Name), Status (for example Attending or Checked In), Checked In, Cancelled, Refunded, Quantity

• Eventbrite Order, Eventbrite Event, Event Name, Order Id, Event Id

• Ticket Class, Ticket Class Name, Ticket Class Id, Variant Id, Delivery Method, Guestlist Id, Affiliate, Invited By

• Name, First Name, Last Name, Prefix, Suffix, Email, Company, Job Title, Age, Birth Date, Gender, Website, Blog, Cell Phone, Home Phone, Work Phone: from the attendee's Eventbrite profile, where collected

• The Home, Work and Ship address fields, each with a Location field holding the coordinates

• Gross, Base Price, Eventbrite Fee, Payment Fee, Tax, Currency: ticket costs

• Discount Code, Discount Amount Off, Discount Percent Off: the promo code used

• Price Before Discount: formula, the ticket class cost plus tax

• Discounted Amount: formula, Price Before Discount less what was paid (Base Price, Eventbrite Fee and Tax)

• Contact, Lead, Account: Salesforce records matched or created by your mappings

• Has Opted In and Has Contact List: marketing preferences

• Lead Source: defaults to Eventbrite

• Job Id: internal field

Other Eventbrite objects

• Eventbrite Ticket Class: one per ticket type, with Name, Cost, Fee, Actual Fee, Tax, Capacity, Quantity Sold, Minimum and Maximum Quantity, Free, Donation, Hidden, Sales Start, Sales End, On Sale Status, Sales Channels (online, or atd for at the door) and Delivery Methods

• Eventbrite Venue: Name, address fields, Localized Address Display, Location, Capacity and Age Restriction

• Eventbrite Question: registration questions, with Question, Question Type, Required and Respondent

• Eventbrite Answer: each attendee's answers, with Answer, Answer (Long), Question (formula), Eventbrite Attendee, Eventbrite Question and Sync Date

• Eventbrite Email Activity: email engagement linked to an event, with Email, Opened, Clicked, Last Activity Date, Eventbrite Event, Eventbrite Attendee, Contact and Lead

• Eventbrite Mailing: links an email campaign to an event, with Mailing Source (the email platform) and Last Run

• Eventbrite Organization: one per connected organization, with Organization Name, Status (Active, Disconnected or Revoked), Create Rule, Salesforce User, Last Sync, Total Events, Total Orders and Total Audience

• Eventbrite Discount: not used. Promo codes are stored on the attendee

Fields added to standard objects

• Campaign: Eventbrite Event Id, Event URL, Capacity, Capacity Is Custom, Total Tickets Sold, Password, and the Published, Created and Changed dates

• Campaign Member: Eventbrite Attendee, Event Status and Event Changed

• Opportunity: Eventbrite order details, including Order Id, Event Id, Status, the buyer's name and email, Start and End, the price and fee fields, Promo Code, Discount Type, Has Opted In, and Net Sales (formula, Gross less Eventbrite Fee, Tax and Payment Fee)

• Technical Guide [Full Guide]

• Can I create my own reports?

• How can I report on donations?

We offer monthly plans paid by card (and some US customers may be able to use EFT/ACH). You'll be billed monthly starting from your purchase date, and confirmation will be sent by email when we charge the card on file.

Your fee is calculated using the total number of attendees from the past 12 months, and pricing is in tiers. Eventbrite for Salesforce Pricing includes a calculator where you can enter your expected 12-month attendee counts and see the tier cost for that month.

Note: We only count attendees on events that were not cancelled. The 12 months is based on each event's end date.

Example
If you had 10 events in the last 12 months with 20 attendees for each event, then your number of attendees for the last 12 months would be 200. This would fall into tier 0 - 1,000. I.e. the charge would be $25 for that month.

Note: That cost could go up and/or down monthly based on the previous 12 months.

More details
The cost of integrating is separate from Salesforce and Eventbrite. For Salesforce, our integration is compatible with the Essential, Professional, Enterprise, and Unlimited editions.

If you're unfamiliar with Eventbrite, we suggest you review their product before proceeding, as it will manage your event creation and registration. Our service integrates your Eventbrite data with Salesforce.

FAQs

Is there a cost for additional users?
Events Made Easy (Eventbrite) is a site licence, which means all Salesforce users can access our product, at no additional cost. Permission sets are included in the app to give users access.

Why do we charge?
We are not part of Eventbrite or Salesforce. Our fee covers the initial and continuing development of the integration and our email-based support team. It is worth noting that we don't receive the full fee, margins are very tight. A significant portion is paid to Salesforce, payment processing, and taxes.

Can I pay by invoice?
Our integration is sold via Salesforce Checkout which we have no control over. The only way to pay is via card payment and on one of our monthly plans. Invoices, purchase orders, bank transfers are not supported.

Can I try before I purchase?
You can install our product into your sandbox or production environment to try free, fully-featured, for 14 days. Before you do this, we'd recommend reviewing these articles:

1. Installation & Setup
2. Getting started guide

The getting started guide contains a video that provides a detailed look into how our product works and hopefully answers many of your questions.

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Manage your billing.

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How can we help?

Manage your billing.

Pricing

Purchasing

Update Card Details

Change contact details

Cancellation

Next Steps

FAQs

Do I need to act on the Salesforce "Prepare for Certificate Changes" email?

What are the pricing tiers?

Why am I getting a "Developer script exception" email about the eb4sfGeneral scheduled job?

What do the fields on the Eventbrite objects in Salesforce mean?

Do PHP vulnerabilities affect Events Made Easy (Eventbrite)?

Why do I receive permissions errors during the primary sync?

What do the different sync buttons do?

What is the Salesforce Security Owner and how do I change it?

Does Beaufort 12 have a Data Processing Addendum (DPA)?

What happens when I use Sync Answers, Validate Mappings or Validate rules?

How do I use the My Account page?

How do I fix a blank screen after connecting to Eventbrite?

Can I create my own reports?

Do you have a W8 or W9 form?

Can you set up Eventbrite for Salesforce for me?

Do you provide non-profit discounts?

How do I cancel?

What is this flow error?

Can I get an email when a maintenance message is logged?

Working with custom profiles

What does Organization Not Found mean when trying to connect to Eventbrite?

Can I use the integration user?

How our opportunity statuses updated?

How long does the connection to the sandbox last?

Does Eventbrite for Salesforce work with the new Nonprofit Cloud

How to Uninstall Events Made Easy (Eventbrite)

Can I add my own reports to the custom Eventbrite screens?

What happens when I cancel

How do assignment rules work?

Can I use the integration user?

Do you provide risk assessments?

Do you delete Eventbrite records from Salesforce?

How does the cancellation process work?

How do I purge Eventbrite data?

Can I connect more than 1 account?

Does your integration support Salesforce Platform licenses?

How do I re-parent records?

How do I connect additional Eventbrite accounts?

How do I manage billing?

How do I change the sync user?

How do I perform a full sync?

How do I run a full refresh?

How can I get a trial extension?

Can I change how contacts and leads are mapped to Eventbrite attendees?

How much does the integration cost?

Can all my Salesforce users access Eventbrite?

How do I buy?

How do I limit what Eventbrite data is stored in Salesforce?

Do you offer product demos?

How do I work with sandboxes?

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