Billing

• Once you have installed the app, you get a 14 day free trial.
  

• You can purchase at any time within the application.

• Pricing is based on the number of attendees in the last 12 months

Pricing

Billing occurs monthly from your date of purchase. Pricing is based on the number of attendees you have had in the last rolling 12 months. We use this number against our pricing tiers. See: Eventbrite for Salesforce Pricing

For example, if you had 10 events in the last 12 month with 20 attendees for each event (free or paid), then your number of attendees for the last 12 months would be 200. This would fall into the tier 0 - 1,000. I.e. the charge would be $25 for that month.

Each month we check the number of attendees you have had for the last 12 months and use that to determine billing of the month. We only count attendees that were associated to an event that was not cancelled. The date is based on the End date of the event.

Purchasing

Purchasing our application is handled by Salesforce Checkout. We have both a direct purchase link and manual steps below.

Direct Purchase Link
Please click this link to start the purchase process or if you prefer use the manual steps.

Buy Now‍

Manual Steps
‍
Purchasing our application is handled by Salesforce Checkout the steps below show how to purchase. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G4xuCUAR&modal=appx_getitnow_buyform_modal

1. Click on the Eventbrite admin app.
   

2. Click on the Billing option, on this screen you will see your plan cost, please note this down.
   

3. Click Upgrade now and acknowledge the message, you will be taken to Salesforce AppExchange and our premium listing.

4. If you are already logged in, a Buy now button will appear on the page. If not please click Login on the top right hand corner, enter your Salesforce login details. Once logged in repeat step 3.

5. Once you click Buy now you will be taken throughpurchase process. Towards the end you will be asked to select a plan (this is what you noted down as part of step 2). Please note plans will be updated automatically should you increase or decrease active subscribers in future months.

Change card details

You can change your card details within our Salesforce application by using the steps below.

1. Click on the Eventbrite admin app.
   

2. Click on the Billing option.
   

3. Click the Edit payment details button.

Change contact details

The billing contact is the person who will receive our invoices by email on a monthly basis.  This can be changed within our Salesforce application by using the steps below or by viewing this short animation - update contact details.

1. Click on the Eventbrite admin app.
   

2. Click on the Billing option.
   

3. Click the Edit billing contact details button.

Resending invoices

To resend an invoice simply follow the steps below.  Once sent the invoice generally arrives by email within 5 minutes.

1. Click on the Eventbrite admin app.
   

2. Click on the Billing option.
   

3. You can click Resend next to any invoice.

Cancellation

You can cancel at anytime, and will just be charged for the month you are in.  The only way to cancel is to Contact us via this form.  Uninstalling the application, leaving Eventbrite or Salesforce will not cancel your subscription and you will still be liable for any charges incurred.