Maintenance Codes & Messages

This page contains all the codes and messages you may see on the Maintenance screen in Salesforce.

EB4SF-001 ERROR_GENERAL

This is used for general errors that are apply across the application. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-016 ERROR_SERVICE_NOT_AVAILABLE

The Eventbrite API is temporarily unavailable or unresponsive. This can occur on any callout to Eventbrite. Typically the best option is to wait a few minutes and try the same action again. You can see current Eventbrite maintenance windows or outages here: https://www.eventbritestatus.com/

EB4SF-017 ERROR_STORAGE_FULL

Unable to process records as your Salesforce Org has run out of storage. See: Salesforce storage

EB4SF-025 ERROR_PERMISSION_EXCEPTION

User does not have our standard permission set. The permission determines what Salesforce users can view and change. E.g. without the permission set, a user may not be able to see the Events tab (they also need a valid licence).

Permissions can be assigned to a Salesforce user on the Security Settings page in Salesfore.

EB4SF-037 ERROR_PROXY

Unable to connect whilst making an API call. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-042 ERROR_RULE

You have configure a Lead, Contact or Account rule, however the underlying rule no longer exists. Check for associated Salesforce Matching Rules. They should be active. See: Matching Rules.

EB4SF-043 ERROR_MEMBER_STATUS

The application attempts to create any Salesforce Campaign Member statuses that have been mapped. If it's unable to create a new status (E.g. a Salesforce governor limit has been reached on the number of statuses have been created).

EB4SF-044 ERROR_SCHEDULE

An error occurred when trying to setup the schedule for the the primary sync. The most likely cause is that you have too many scheduled jobs already running or you don't have permission to set on up. See: Scheduled Apex Jobs.

EB4SF-045 ERROR_NO_ADMIN_PERMISSION

Your user Id does not have the correct permissions to access the Security Settings page. Typically you need to be assigned the Salesforce Admin profile (primarily access to the Salesforce object named PermissionSetAssignment).

EB4SF-046 ERROR_BILLING

An error occurred whilst trying to access or perform an action on the Billing page. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-047 ERROR_ORDER_BATCH

An error occurred when the order batch was processing. This could result in Eventbrite Orders not being synced to Salesforce. Try performing a full sync. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-048 ERROR_RULE_EXCEPTION

A generic error occurred whilst processing mapping and matching rules. This can mean that Eventbrite attendee data may not make it's way into Salesforce Leads and Contacts. Try performing a full sync. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-049 ERROR_ATTENDEE_BATCH

A generic error occurred whilst syncing Eventbrite Attendees to Salesforce Eventbrite objects (Eventbrite_Attendee__c and Eventbrite_Answer__c). Try performing a full sync. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-050 ERROR_EVENT_BATCH

A generic error occurred whilst syncing Eventbrite Events to Salesforce Eventbrite objects (Eventbrite_Event__c, Eventbrite_Ticket_Class__c, Eventbrite_Venue__c and Eventbrite_Question__c). Try performing a full sync. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-051 ERROR_CALLOUT

The Eventbrite API is temporarily unavailable or unresponsive. This can occur on any callout to Eventbrite. Typically the best option is to wait a few minutes and try the same action again. You can see current Eventbrite maintenance windows or outages here: https://www.eventbritestatus.com/

EB4SF-052 ERROR_STATISTICS

An error occurred whilst calculating Eventbrite statistics for total events and total orders for each Event per Event Org (if multiple Orgs are connected). Try performing a full sync. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-053 ERROR_MAIL_ACTIVITY

An error occurred whilst linking Email activity from either Campaign Monitor or Emma with Eventbrite attendee data. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

EB4SF-054 ERROR_PAGE_LAYOUT_ERROR

An error occurred whilst attempting to configure Salesforce layouts for the integration. If you continue see this code, please contact us with any details around what actions had occurred that resulted in this error.

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