Orders/ Attendees
This section on Events Made Easy (Eventbrite) focuses on orders and attendees, including how to view, search, and manage attendee orders and attendee information.
This page is event-centric: you start from an Eventbrite Event and drill into its orders and attendees. To see it from the person's side, the Eventbrite Attendance component shows a Contact, Lead or Account's full event history on their record page. The component is added manually in the Lightning App Builder, see the steps in How do I see which events a Contact or Lead has attended?
Orders/Attendees
In Salesforce, click the Eventbrite Events tab. If there are previous events Recently Viewed events will be displayed.
Click on the event you require information on. On the left hand side of the page select Orders/Attendees.
View the details of the attendees, name, emails, ticket status, price paid etc..
If you click the Edit button on an attendee this takes you to the Eventbrite page to edit the ticket buyers information
Rule Validation
Eventbrite orders or attendee records can be used to create or update Salesforce records. For example, if enabled, an attendee record could create or update a Salesforce Campaign Member record. For more information on this process please see mappings.
If the process is not working as expected you can test the mapping rules against a specific order or attendee record. The process will provid immediate feedback on any problem.
To validate rules please:
1. From the Orders / Attendees screen find an example record.
2. On the far right of the order / attendee record there is a dropdown.
3. From the dropdown menu click on validate rules.
Once selected a process will run to test mappings against the specific record and feedback any problems. If successful, mappings will have fired and you can review created or updated records, depending on your mappings. Attendee validation may upsert a contact, lead and campaign member, and order mappings may upsert contact, lead, and opportunity .
