Permissions

  • Use predefined permission sets to control access to Emma for Salesforce.

  • Restrict what access users have within the Emma application.

  • Define the data users see in Salesforce via sharing rules and client configuration.

Video Overview

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For most companies when you first install the application only system administrators will have full access. They can however assign one of our two predefined permission sets to other Salesforce users. The standard permission set allows a user to see our application, the full permission set gives an additional settings tab.

There is a tab called Emma which allows a person to access Emma without leaving Salesforce, for most companies all Salesforce users are allowed to access Emma without restriction. However, if you want to change that so some users see a restricted view then please review this Section.

The Emma tab will connect/display as the Emma user who initially connect the two systems. The Emma connecting user can be found on the general settings tab within the sync page.  

Emma for Salesforce includes custom objects to store Emma data in Salesforce records.These obey standard Salesforce security and ownership rules. If you want a Salesforce user to have access to our application but want to control the records they see please check out this Section.

Adding a permission set

There are two types of permission set. Standard access which gives a user access to all features excluding settings. Full access which gives a user access to all settings as well as all features.

  1. In Salesforce go to the Emma admin app.

  2. Click on the General settings tab.

  3. Then select User security.

  4. Search and select for the user(s) you want to assign the permission set to.

  5. Click the Edit permissions button.

  6. Select the Standard or full access option and click Assign permission set.

If you cannot see the Emma app in Salesforce, you can manually add yourself to the permission set in Salesforce.

1. Setup, users, permission Sets.
2. Select Emma full access manage assignments.
3. Add assignments.

Removing a permission set

  1. In Salesforce go to the Emma admin app.

  2. Click on the General settings tab.

  3. Then select User security.

  4. Search and select for the user(s) you want to assign the permission set to.

  5. Click the Edit permissions button.

  6. Select the None and click Assign permission set.

If a user does not have access to either permission set then automation will not be triggered. So for example if a record is updated by a user who does not have a permission set our products triggers will not fire.

Salesforce site user

The Salesforce site user runs different permissions to a normal Salesforce user. If you are using the process builder with transactional emails or directly calling into sites from an external website, then you may need to perform the following steps:

  1. Click Setup.

  2. In the search box type in sites and then click on Sites.

  3. Click on the value under the site label (i.e. the name you gave to the site).

  4. Click on the button Public access settings (at the top of the page). This will open the profile for the site user.

  5. Click on the button Assigned users (sometimes called 'View Users').

  6. Click on the Full name (i.e. the name under the label - something like site guest user).

  7. Click on Permission set assignments.

  8. Edit assignments and add the Emma for Salesforce set.

  9. This assigns the Emma for Salesforce related objects (i.e. queue items).

Updating site user security settings is an advanced topic and requires a deep understanding of Salesforce security. See: Public access settings for Force.com sites.

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