Maintenance Codes & Messages

This page contains all the codes and messages you may see on the Maintenance screen in Salesforce.

EM4SF-001 CUSTOM_MAPPINGS_UPDATE

Check the lead fields mapped from Emma to Salesforce. A field has been mapped to the wrong data type. E.g. You can't map a Text field to a Number field.

EM4SF-002 BATCH_UPSERT_SUBSCRIBER

A generic occurred whilst creating or updating subscriber records in Salesforce. Check log for more details.

EM4SF-004 BATCH_ADD_SUBSCRIBER

A generic API exception occurred whilst calling Emma. This can happen when attempting to create audience members in Emma. It could be Emma was down for maintenance or a network issue occurred. Check log for more details.

EM4SF-005 CREATE_CONTACT_LEAD

A generic error occurred whilst creating or updating Salesforce records after importing record from Emma Check all the fields are mapped and are of the correct data type for creating or updating Salesforce leads or contact. In particular check for any validation rules in Salesforce that would prevent the record from being saved. This can include restrictions on picklist values (E.g. the country name coming from Emma may not match the Salesforce countries).

EM4SF-009 BATCH_UPDATE_SUBSCRIBER

A generic occurred whilst updating Emma audience records in Salesforce. This can occur when import audience records from Emma into Salesforce. Check log for more details.

EM4SF-010 LICENCE_SCHEDULE

The scheduled job required for the premium subscriptions failed. Contact support@beaufort12.com

EM4SF-011 CONFIG_UPDATE

A generic occurred whilst syncing base configuration information from Emma to Salesforce. Check log for more details.

EM4SF-012 UPDATE_EMAIL_OPT_OUT

An Email Opt Out/In Salesforce field on Contact or Lead could not be updated. Check for any validation rules in Salesforce that would prevent the Contact or Lead from saving. For example, simply edit the Salesforce Contact or Lead and try saving it. If there are any validation errors, they will be reported on screen as you attempt to save the record.

EM4SF-015 LICENCE_UPDATE

The call to update licence details failed. This could impact Emma features within Salesforce. Contact support@beaufort12.com if the problem persists for more than 24 hours.

EM4SF-016 SERVICE_NOT_AVAILABLE

Emma may not be available (e.g. maintenance period, network issue etc). Contact support@beaufort12.com if the problem persists for more than 24 hours.

EM4SF-017 STORAGE_FULL

Salesforce has run out of storage.

EM4SF-018 UPDATE_CONTACT_LEAD

A generic error occurred whilst updating fields in Salesforce whilst importing audience member details from Emma. Check all the fields are mapped and are of the correct data type for creating or updating Salesforce leads or contact (E.g. don't map a String field to a Number field in Salesforce). In particular check for any validation rules in Salesforce that would prevent the record from being saved. This can include restrictions on picklist values (E.g. the country name coming from Emma may not match the Salesforce countries).

EM4SF-020 ERROR_SUBSCRIBER_STATS

A generic occurred whilst updating Salesforce with Emma statistics. Typically this error will self recover on the next sync. It may occur if Emma is down for maintenance or there was a network outage. Check maintenance logs for more details.

EM4SF-021 ERROR_SUBSCRIBER_STATS_GENERAL

A generic occurred whilst import Emma statistics into Salesforce. Typically this error will self recover on the next sync. It may occur if Emma is down for maintenance or there was a network outage. Check maintenance logs for more details.

EM4SF-024 TOO_MANY_SCHEDULES

The import wizard relies on Salesforce scheduled jobs to run. In order for the job to run under the correct permissions, the schedule is created under the user requesting the import. If there are too many scheduled jobs already running, the import wizard will report this error.

EM4SF-025 PERMISSION_EXCEPTION

A generic permission error occurred. Check the associated user has the correct permissions to use Emma for Salesforce.

EM4SF-037 ERROR_PROXY

Unable to read Salesforce metadata. This can cause problems when bulk adding subscribers via a list view or updating page layouts on install. Check the associated user has the correct permissions to use Emma for Salesforce.

EM4SF-038 PROCESS_BATCH_ITEM

A Salesforce governor limit (Queries) was reached whilst trying to add records to Emma. This can occur if a bulk operation has been executed and the number of records in each batch exceeds the limit. Try the operation again with a smaller batch size. Also check user have the correct permission set.

EM4SF-039 IMPORT_LIST_SECURITY

The user does not have permission to perform an import from a list view whilst using the import wizard. Check the associated user has the correct permissions to use Emma for Salesforce.

EM4SF-041 PAGE_LAYOUT

The page layout setup failed due to insufficient privileges. Check the associated user has the correct permissions to use Emma for Salesforce. Read more: Permissions.

EM4SF-044 REFRESH_MAPPINGS

A problem occurred when trying to bulk update Emma with custom mappings. Review the associated message in the maintenance log. It could be that Emma was temporarily unavailable or the same import has been run in the past hour. If so, try refreshing the mappings in another hour.

EM4SF-045 IMPORT_WIZARD_PERMISSIONS

A problem occurred whilst trying to access reports for the import wizard. Typically this is a permissions error. The user needs read access to the Salesforce objects Folder and Report

EM4SF-044 REFRESH_MAPPINGS

A problem occurred when trying to bulk update Emma with custom mappings. Review the associated message in the maintenance log. It could be that Emma was temporarily unavailable. If so, try refreshing the mappings in another hour. See: Full Refresh of Mapped Fields

EM4SF-049 ERROR_MAX_ACCOUNTS_RENAME

A problem occurred whilst trying to update Emma when renaming an Email. It could be the email being renamed is on too many Emma accounts. Depending on how security is setup in Salesforce and Emma, the renam for the email will be attempted across all Emma accounts that are linked to Salesforce.

EM4SF-050 ERROR_GET_MAPPINGS

A problem occurred whilst retrieving field mappings. This could be due to customization of fields and objects within Salesforce. Contact support@beaufort12.com if the problem persists.

EM4SF-052 ERROR_UNSUPPORTED_OBJECT

A problem occurred whilst trying to map an unsupported field on a Salesforce object to an Emma field. If the problem persists contact support@beaufort12.com.

EM4SF-053 ERROR_BATCH_ADD_SUBSCRIBER_LEAD

A generic error occurred whilst attempting to add a Salesforce Lead to Emma. If the problem persists contact support@beaufort12.com.

EM4SF-054 ERROR_BATCH_ADD_SUBSCRIBER_CONTACT

A generic error occurred whilst attempting to add a Salesforce Contact to Emma. If the problem persists contact support@beaufort12.com.

EM4SF-055 ERROR_ACCOUNT_HOME

A problem occurred whilst trying to refresh Emma groups via the Email Accounts page in Salesforce. It could be Emma was down for maintenance or a network issue occurred. If the problem persists contact support@beaufort12.com.

EM4SF-056 ERROR_INSTALL

A problem occurred when automatically assigning Emmapermission sets as part of the install. If this occurs attempt to re-add the Emma permission sets via the Security screen under General Settings.

EM4SF-057 ERROR_BILLING

A problem occurred whilst managing billing. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

EM4SF-058 ERROR_NO_ADMIN_PERMISSION

When accessing the Security screen under General Settings, the user needs to have access to Salesforce permission sets.

EM4SF-059 ERROR_PROCESS_BATCH_TOO_MANY

This can occur if Salesforce has too many batch jobs running at any time. This could be due to other batch jobs running in your org. Typically this error can be ignored.

EM4SF-060 ERROR_PROCESS_BATCH_ITEM_EXECUTE

A generic error occurred whilst trying to process an update to Salesforce lead or contact that required syncing with Emma. Typically this error can be ignored as the system will attempt to recover from the error.

EM4SF-061 ERROR_PROCESS_BATCH_FINISH

An error occurred whilst trying to tidy up the process async batch. This may occur if the user that initiated the batch doesn't have the correct permissions.

EM4SF-062 ERROR_REPORT_IMPORT_ROW_COUNT

The Salesforce report used for the Import Wizard job may be corrupted. Use the report Id in the error message to find the report and then edit and save the report.

EM4SF-063 ERROR_REPORT_IMPORT_FINISH

An error occurred when finishing an Import Wizard job based on a Salesforce report. Check the report is working correctly. If the issue continues, contact support@beaufort12.com

EM4SF-064 ERROR_REPORT_TOO_LARGE

The Salesforce report used for the Import Wizard job has too many rows. It can only process 50K rows in a single report. Try filtering the report or use another import source (E.g. List View, SOQL etc).

EM4SF-065 ERROR_REPORT_CORRUPTED

The Salesforce report used for the Import Wizard job may be corrupted. Use the report Id in the error message to find the report and then edit and save the report.

EM4SF-066 ERROR_MAILING_STATS_GENERAL

An error occurred whilst trying to pull in email tracking stats from Emma into Salesforce. Typically the sync will recover from this error and can be ignored. If the problem persists, contact support@beaufort12.com

EM4SF-067 ERROR_MAILING_HISTORY

An error occurred whilst trying to pull in email tracking stats from Emma into Salesforce. Typically the sync will recover from this error and can be ignored. If the problem persists, contact support@beaufort12.com

EM4SF-068 ERROR_SCHEDULE

There may be a delay when running Import Jobs. This is typically because there are too many other scheduled jobs running in the org or you have too many import wizard jobs running at the same time.

EM4SF-069 ERROR_SCHEDULED_IMPORT

There may be a delay when running Import Jobs. This is typically because there are too many other scheduled jobs running in the org or you have too many import wizard jobs running at the same time.

EM4SF-070 ERROR_RUNNING_SYNC_CHECK

There was a permissions issue when attempting to perform a system check on the number of jobs running. Check that the primary user has the Emma Admin permission set assigned.

EM4SF-071 ERROR_MISSING_ACCOUNT

The Emma account was not found when trying to run a List View based import wizard job. Check that Emma is correctly connected to Salesforce (via the Sync Settings) screen.

EM4SF-072 ERROR_MAILING_RATES

An error occurred was trying to calculate the mailing rates. Check the associated message for any obvious errors (E.g. conflicts with custom triggers etc). If the problem persist, contact support@beaufort12.com).

EM4SF-073 ERROR_FLEX_QUEUE_LIMIT

An error occurred whilst trying to run an Import Wizard job. This typically means there were too many other jobs running in Salesforce. Try to space out Import Wizard jobs.

EM4SF-074 ERROR_DELETE_SUBSCRIBERS

An error occurred whilst trying to update members on a group in bulk. This typically means there were too many other jobs running in Salesforce. Try to space out Import Wizard jobs. If the problem persist, try using Emma Segments.

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