Audience Records

The interactive demo below walks you through how to find Mailchimp audiences and how they work in Salesforce.

Audience Component

The interactive demo below walks you through how to find the Mailchimp audiences component and how it works in Salesforce.

Next Steps

Below are the articles that we recommend reading and the best next steps.

FAQs

There are several audience member statuses, used by Mailchimp and our application. Here’s an overview of the different contact types and what type of marketing they can receive.

Subscribed
A subscribed contact, or subscriber, is someone who has opted in to receive your email marketing. Subscribers can join your audience from one of your signup forms, landing pages or connected stores. You can also manually add them one-by-one or with an import, as long as you’ve received explicit permission. They’ll have a Subscribed badge in the Email Marketing column of the contact table.

Can receive: All types of marketing

Unsubscribed
An unsubscribed contact is someone who previously received your email marketing but has opted out. They’ll have an Unsubscribed badge in the Email Marketing column of the contact table.

Can receive: Ads, postcards, and transactional emails like order notifications
Cannot receive: Marketing emails

Non-subscribed
A non-subscribed contact is someone who has interacted with you but hasn’t opted in to receive email marketing. These contacts can be from your online store, an integration, a manual import or from a forwarded email to your Mailchimp Inbox. They won’t have a badge in the Email Marketing column of the contact table.

Can receive: Ads, postcards, and transactional emails like order notifications
Cannot receive: Marketing emails

Cleaned
Hard bounces and repeated soft bounces become cleaned contacts. A cleaned contact has a non-deliverable email address, which might be misspelled or invalid. They’ll have a Cleaned badge in the Email Marketing column of the contact table.

Can receive: Nothing

Pending
A pending contact is someone who has completed a signup form but has not confirmed their opt-in. The contact's email address won't be added to your audience until they confirm their opt-in. Note: You won't be able to view them in your audience. After 60 days, if they have not confirmed their opt-in, the contact's email address and any other information they provided will be removed and deleted.

Can receive: Nothing

Archived
Archived contacts are contacts who have been removed from your marketing audience. As long as a contact remains archived, you won’t be able to edit their profile or send them any marketing communications. However, you’ll retain all of their data, including identifiable information in email reports.

Can receive: Nothing

Deleted
Deleted contacts are contacts you permanently remove. This removes all of their personal information from your audience. This action cannot be undone. In most cases, if you have outdated or inactive contacts that don’t interact with your marketing, you should choose to archive them. Delete contacts for General Data Protection Regulation (GDPR) purposes only.

Contacts can also be archived, which removes them from your marketing audience but retains their data.

In this article

Audiences

Audience Records

Audience Component

Next Steps

FAQs

Partners

Legal

Product

Resources

Audiences

Audience Records

Audience Component

Next Steps

FAQs

Do you support Person Accounts?

Which email is used when creating new contacts

How does matching work?

What the difference between a partial and full refresh?

How do renames works?

Can I sync the email opt out field?

When do the audience tab synced dates get updated?

What is an audience member error?

What are the different types of member status?

What should I do if my audience is missing members in Salesforce?

My audience is missing?

Why is the map missing?

What is an audience member?

How do I delete an audience?

How do I edit an audience?

How do I create an audience?

Can I add a Salesforce record to an audience

Partners

Legal

Product

Resources