Support | Admin Guides | General Settings

General settings

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This screen focuses on the primary sync, which pulls data from Mailchimp and stores it in Salesforce. Typically it runs every hour, under a specified Salesforce user. These settings can be changed. For more information please see the interactive demo below.

Next Steps

Below are two articles that we recommend reading and the best next steps.

Maintenance
User Security

FAQs

How do I connect Salesforce to Mailchimp

The connection to Mailchimp typically happens just after you install our product.
To connect Mailchimp to Salesforce, please follow these steps, or if you prefer, we also have an interactive demo .

1. Click Connect to Mailchimp.
2. You will be prompted to log in and authorize to Mailchimp.
3. Click allow to complete the connection.

You will then be redirected to Salesforce and the sync will start running in the background.

How do I reconnect a Mailchimp account?

Typically, you won't need to reconnect a Mailchimp account to Salesforce. But if you do, it is quite easy to do. Check out the interactive guide by clicking this link. Or if you are on our FAQ it will appear just below.

It is import to note if you have more than one connected account, make sure to put the correct account credentials when prompted by Mailchimp. If you have any settings or imports these will be kept during a reconnect process.

What is GDPR and how does it affect the integration?

In April 2016, the General Data Protection Regulation (GDPR) — a joint proposal by the European Commission, European Parliament, and the Council of the EU which provides individuals with even greater control over the collection and use of their personal data- was adopted by the European Union.

Mailchimp for Salesforce does not store any customer information (given its primary role is to sync data between the two systems). Customer data is stored in Salesforce and in Mailchimp. Below are two links on GDPR compliance for Salesforce and Mailchimp.

Mailchimp GDPR
Salesforce - GDPR

The Mailchimp for Salesforce application never independently calls into your Salesforce environment. This means that we don't use up inbound API calls (typically 15,000 / 24 hours) or access your customer data. The only calls that are made back into the Salesforce environment are to obtain metadata in order to support list view imports and page layout configuration. Both of these actions are driven in real-time by your Salesforce users (i.e. we don't store any of your Salesforce connection details or make calls into your Salesforce environment independently of a direct request coming from your Salesforce environment).

No personally identifiable information (PII) is sent to Mailchimp without your permission or action. You can choose not to send any custom data to Mailchimp or even any subscribers. Any PII is viewable within the Mailchimp application, under subscriber custom fields. There are no other hidden fields that contain PII. More details on what is sent can be seen by viewing the technical Mailchimp API documentation https://mailchimp.com/developer/ (which is used by Mailchimp for Salesforce).

All data flowing between systems is SSL encrypted.

We are not in a position to disclose what metadata we extract due to commercial confidence, other than to say that no user information is retrieved. You can choose not to even allow us access to that metadata if you choose not to use the data wizard with list views or bulk import from a lead or contact from a list view. Please note that the type of metadata we extract may change as Salesforce and our application evolve.

All data held by our application and stored within your Salesforce environment can be found in objects starting with the namespace mone. To reiterate, we don't connect into Salesforce; all connections are outward bound. This just means Mailchimp cannot call back into Salesforce and query your data.

What happens when the application expires or is suspended?

When the application expires or is suspended, the product is simply hidden from view—none of your data or settings are removed. However, the sync between platforms will stop running in both directions.

To regain access to the product, simply contact us. We can reactivate your account under a trial period and provide instructions on how to proceed with a purchase.

Please note that your Mailchimp data remains safe within Mailchimp, as we only retain a copy for syncing purposes.

What happens when I delete a campaign in Mailchimp?

When you delete a campaign in Mailchimp, it does not automatically disappear from Salesforce because the sync between the two platforms runs incrementally. This means only new or modified data is updated during the sync, and deleted campaigns remain in Salesforce unless you perform a full sync. To ensure deleted campaigns are removed from Salesforce, you will need to manually trigger a full sync between the two systems.

An incremental sync, which is the default, helps maintain real-time data updates but does not include deletions. A full sync, on the other hand, comprehensively synchronizes all data between Mailchimp and Salesforce, including the removal of any deleted campaigns from Salesforce. If you want to ensure that deleted campaigns are accurately reflected in Salesforce, it is essential to occasionally run a full sync.

Is my data safe?

Our Mailchimp integration is designed with security as a top priority. As a native Salesforce solution, it is installed directly into your Salesforce Org, ensuring that your data remains under your control. Here’s how we keep your data secure:

Direct Installation: Since our solution is native to Salesforce, it is installed directly into your org.

Secure Data Transfer: Data is securely passed between Mailchimp and Salesforce via their respective APIs. This process ensures that your information is protected during transmission, with no data stored on our servers.

No External OAuth: Unlike other solutions that OAuth into your Salesforce Org, potentially exposing your credentials, our product does not require access to your username and password. This minimizes the risk of unauthorized access to your Salesforce data.

Minimized Security Risks: By avoiding the need for external OAuth connections, we reduce the risk of security breaches. If a third-party site were compromised, they could potentially gain access to all connected Salesforce customer data. Our approach avoids this risk entirely, keeping your data safe and secure.

Understanding How Managed Packages Operate in Your Salesforce Org

When you install an ISV-certified managed package in your Salesforce org, the package runs its Apex code within your environment. However, Salesforce enforces a key distinction: managed packages have their own set of governor limits, separate from the limits applied to your custom code or other managed packages. This separation is crucial for maintaining the stability and performance of your Salesforce org.

Separate Governor Limits

Governor limits are restrictions that Salesforce places on various resources, like CPU time, heap size, and the number of SOQL queries, to ensure that no single process dominates the system. For ISV-certified managed packages, these limits are isolated from those of other code within your org. This means the managed package uses its own resources and doesn’t compete directly with your custom code or other managed packages for the same limits.

Resource Isolation

The isolation of resources provided by separate governor limits ensures that managed packages run smoothly alongside your custom development without causing conflicts. For instance, if a managed package’s Apex job is executing, it won’t consume the CPU time, memory, or database queries that your custom code might need. This separation helps maintain the overall performance and reliability of your Salesforce environment.

Impact on Org Performance

While managed packages do not share resource limits with your custom code, they can still indirectly affect your org’s performance. For example, if a managed package generates a large number of records or consumes a significant amount of API calls, this could impact the overall efficiency of your Salesforce instance. However, the design of separate governor limits generally minimizes the risk of one package overwhelming your system.

Do I have to sync archived members to Salesforce?

If you don't want to sync archived Mailchimp Members to Salesforce, we can set that up for you. Please contact us .

Important notes:

When the Archived Member Sync is disabled, the integration won't sync archived members from that point forward.
If previously synced Archived members exist in the Salesforce, they won't be deleted when we disable the sync. To delete previously synced archived members, you can Purge Member Data on Maintenance.

Can I connect more than one Mailchimp account?

Using our integration, you can connect multiple Mailchimp accounts to the same Salesforce Org. This allows you to manage different Mailchimp audiences from a single Salesforce instance.

How do I connect a Mailchimp account to Salesforce?

To connect a Mailchimp account to Salesforce:

1. Go to our Mailchimp Settings tab
2. On the Mailchimp Accounts table, click Add Mailchimp Connection.
3. Follow the connection steps in Mailchimp.

Once completed, you will be redirected back to Salesforce, and a sync will start to pull in the Mailchimp data.

How do assignment rules work?

Assignment rules in Salesforce are designed to automatically route leads (and other records) to the appropriate team members based on criteria you've established.

When you enable the creation rules using our integration, we will honor the assignment rules you have set up. We do so as part of our integral code base.

What does the advanced section do?

Most users will not need the advanced section, so it is collapsed and hidden from view. When expanded you will see three options which are described below -

1. Enable Debug Logging - If you encounter a problem, we may request access to help. At that time if the issue is not clear, we would look to enable this option. Once enabled, our support team will see additional information in our logs.

2. Disable Salesforce account, contact, and lead triggers - Enabling this option will stop our triggers from firing. When you edit an account, contact or lead at trigger can fire. The trigger is designed to update Mailchimp should an email address be changed or if you have field mappings in place. If you want to stop this behavior or are having issues with triggers in general, you can enable this option.

3. Disable bulk triggers for account, contact and lead triggers - This works like point 2 above. The only difference is it refers to bulk actions. Bulk means when multiple records are updated at the same time.

How do Salesforce reports works?

We have several custom objects that store Mailchimp data in Salesforce. These objects can be used in Salesforce reporting. In our package, we provide some sample reports, found within the app in various locations by clicking the reports button. We also have a Salesforce reports folder that can be accessed using the standard Salesforce reports tab.

Also in the package are several Salesforce report types you can use to build your own Salesforce reports -

Mailchimp Accounts
Mailchimp Audience
Mailchimp Campaigns
Mailchimp Email Activities
Mailchimp Group Categories
Mailchimp Groups
Mailchimp Imports
Mailchimp List Histories
Mailchimp Members

Can I use Salesforce integration user?

The integration user license is currently limited, so it cannot be used with our integration. Our primary sync needs to run with a user with various system permissions. Typically, this is a Salesforce administrator profile and our full permission set. Our primary sync comprises several processes wrapped in scheduled batch Apex, and it's created and run by the logged-in user. As part of this, the system checks the user's permissions to make sure everything can run smoothly.

The hitch is that Salesforce currently doesn't let you log in as the integration user, which means you can't start this process. We're hoping that Salesforce will update this user license type in the future so we can use it, but for now, the sync should be run against a Salesforce system administrator.

How can I manually add Mailchimp to my page layouts

Our automated process to set up page layouts may not work. This could be because of permissions or Lightning page activation steps. Or if you want to set up the page yourself, you can use the steps below.

Note: you may already have activated your page, so you can skip that step if so.

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