How can I report on email tracking?

By default, our system prioritizes efficiency and space conservation in Salesforce by surfacing email tracking history directly. This approach is designed to streamline the synchronization process and reduce storage usage. However, it's important to note that you cannot create Salesforce reports or dashboards based on this surfaced data directly.

To leverage full reporting capabilities, you have the option to enable the storage of email tracking history. After enabling this feature and completing a synchronization, tracking information becomes accessible via our Email Tracking History object in Salesforce. This enables you to craft custom reports or utilize our pre-designed, ready-to-use reports, enhancing your analytics and insights.

To enable email tracking history, please see the General Settings guide .