Email Tracking Statistics
See which emails your customers are opening, clicking on etc.
Manage what email tracking data is pulled back into Salesforce.
Show summarized stats using the email activity component.
Viewing email tracking statistics
If there are multiple interactions of a certain type within the same minute, we will only store a single record. i.e. if a user (or an email client) opens the email multiple times within the same minute, then you will only see one record for the opened email for that minute.
Viewing summary email tracking
Click on the Subscriber list membership label (which contains the list name).
Click on Email history.
Salesforce reporting and dashboards
Storage limits with email statistics
Storing email tracking data in Salesforce is a premium feature. If you switch to the free plan, email tracking data will be removed from your Salesforce org and the ability to control it will be disabled.
Unmatched email address
Lightning email activity component
When the primary sync runs (typically every hour) Campaign Monitor for Salesforce will pull these records into Salesforce. Creating any record in Salesforce counts against your data storage limits. If you have a lot of tracking data or have already used up your storage limit this can be a problem. One solution is to use the Campaign Monitor for Salesforce email activity component in lightning. which surfaces the data instead of storing it.
Email activity component:
It currently only works with Salesforce lightning.
The component can only be added to the contact or lead page layouts.
We surface both classic campaign and journey tracking data.
Data is pulled via subscriber list memberships, if this data is not being added to Salesforce you will not see tracking data.
You can view all subscriber list tracking data or use the component filter to limit to a particular subscriber list.
If the contact or lead you are viewing is on more than 10 lists you will need to select a list to view (i.e. you cannot view all list tracking history due to limits).
Adding the lightning component:
Within Salesforce lightning, navigate to a Salesforce contact or Lead record.
Click on the Setup cog on the top right.
Select Edit page.
On the left side, pane scroll use the search components to find email activity.
Once found drag and drop email activity on the page.
Click Save.
We recommend that a Salesforce system administrator with experience working with lightning page layouts adds the component.
