Maintenance codes & messages

What this means: Segment information could not be updated in Salesforce during sync.

What to do: Usually harmless when records are already Deleted. Review message if segments look wrong. Subscriber records store up to 9 automatic segments.

What this means: Import of campaign statistics into Salesforce failed at batch finish.

What to do: Check CM user permissions. Reconnect if OAuth issues. Guide: Permissions.

What this means: Automatic page layout setup encountered an error during callback processing.

What to do: Configure page layouts manually if needed. FAQ: Manually update page layouts.

What this means: Automatic security rule update schedule failed.

What to do: Confirm user can schedule jobs and has not hit Salesforce schedule limits.

What this means: A billing-related background process failed.

What to do: Read the Maintenance message. If it persists, contact Beaufort 12 support.

What this means: Salesforce storage has been exhausted. Campaign Monitor sync jobs may fail until space is available.

What to do: Check Salesforce storage usage. Limit email tracking history retention. Guide: Storage.

What this means: Generic error processing List View Import Wizard job.

What to do: Read Maintenance message. Guide: Import Wizard.

What this means: An Import Wizard schedule referenced an inactive Salesforce user and was set inactive. Informational only.

What to do: Note the Import Wizard Id in the message. Reassign the schedule to an active user or deactivate the job intentionally.

What this means: Could not save Journey statistics to Salesforce.

What to do: Review Maintenance message. Confirm journey access for connected CM user.

What this means: Could not save email tracking stats to Salesforce.

What to do: Review Maintenance message for DML/trigger errors.

What this means: Unsubscribing a Salesforce contact from Campaign Monitor failed.

What to do: Review Maintenance message for email/list details.

What this means: Salesforce callout governor limit was reached while syncing subscribers to Campaign Monitor.

What to do: Retry during a quieter period. Reduce batch sizes or avoid overlapping bulk operations.

What this means: User cannot view Campaign Monitor clients (often on Smart Email tab).

What to do: Assign Campaign Monitor - Standard Access or higher. Guide: Permissions.

What this means: OAuth token refresh failed, possibly due to a temporary Campaign Monitor outage.

What to do: Wait for automatic retry on the next sync. If it persists more than 24 hours, contact Beaufort 12 support.

What this means: Could not update Campaign Monitor custom field options for automatic segmentation.

What to do: Review Maintenance message. Retry mapping refresh.

What this means: Smart email details could not be retrieved from Campaign Monitor.

What to do: May delay Email Detail sync. Usually resolves on next sync if the message still exists.

What this means: Automatic security rule schedule could not be created.

What to do: Check scheduled job limits. System retries on next sync.

What this means: Batch job sending smart emails encountered an error.

What to do: Read Maintenance message. Contact Beaufort 12 support if sends remain stuck.

What this means: Not enough Flex Queue capacity to start smart email batch processing.

What to do: Check competing Apex/Flex Queue jobs. Emails may still process when capacity frees up.

What this means: Could not start the batch that sends smart emails in bulk.

What to do: Confirm permission sets for the running user. Guide: Permissions.

What this means: Smart email batch job failed while completing.

What to do: Review Maintenance message. Pending queue items may retry automatically.

What this means: A Subscriber Rule failed because the running user cannot access mapped Salesforce fields.

What to do: Confirm the user who triggered the rule can read all fields used in the rule criteria and mappings. Guide: Permissions.

What this means: Could not retrieve List View information for Import Wizard or bulk operations.

What to do: Confirm list view exists and user has access.

What this means: List View Import Wizard failed while updating Salesforce records.

What to do: Review Maintenance message. Guide: Import Wizard.

What this means: Automated security rules could not be processed.

What to do: Review Maintenance message and permissions. Guide: Permissions.

What this means: Could not remove unused Import Wizard schedules (paused/redundant jobs).

What to do: Primary sync user may lack permission to delete CronTrigger schedules. Grant schedule admin access or remove manually. Contact Beaufort 12 support if needed.

What this means: Campaign Monitor for Salesforce could not auto-create or link a Salesforce Campaign to a Campaign Monitor campaign.

Common causes: Primary sync user missing Marketing User checkbox; validation rules; insufficient Campaign access.

What to do: Enable Marketing User on the primary sync user. Review the Maintenance message. Retry after a primary sync.

What this means: Creating or updating subscriber membership records in Salesforce failed during sync.

What to do: Review Maintenance and Apex job logs for DML/validation errors.

What this means: A Campaign Monitor-to-Salesforce field mapping uses the wrong data type.

What to do: Fix the mapping shown in Maintenance. Text cannot map to number fields, etc. Guide: Field Mappings.

What this means: Creating subscriber records in Salesforce during sync failed.

What to do: Review Maintenance message and validation rules on Subscription/Contact/Lead.

What this means: Creating or updating Salesforce Contact/Lead records from Campaign Monitor data failed.

Common causes: Invalid mappings; validation rules; picklist/value mismatches (e.g. country).

What to do: Fix mappings and validation issues shown in Maintenance. Retry sync after corrections.

What this means: Connection or configuration check failed during sync setup.

What to do: Open Sync settings and review connection status. Guide: Sync settings.

What this means: Adding email tracking activity records to Salesforce failed during sync.

What to do: Review Maintenance message. Check custom automation on Campaign Activity.

What this means: Adding Campaign Members to a Salesforce Campaign failed.

What to do: Review Maintenance message and Campaign Member automation.

What this means: Updating subscriber records in Salesforce during sync failed.

What to do: Review Maintenance message and validation rules on Subscription/Contact/Lead.

What this means: Scheduled job for premium licence processing failed.

What to do: Contact Beaufort 12 support if the error continues.

What this means: Syncing base configuration (clients, lists, users, journeys) from Campaign Monitor to Salesforce failed.

What to do: Read Maintenance message and Apex job details. Confirm CM connection and permissions, then retry primary sync.

What this means: HasOptedOutOfEmail on Contact or Lead could not be updated from subscription state.

What to do: Check validation rules or required fields blocking save. Confirm field-level security on HasOptedOutOfEmail.

What this means: Subscriber Rule query failed due to missing field permissions.

What to do: Grant read access to all fields used in the rule. Guide: Permissions.

What this means: Licence detail update failed. Premium features or bulk trigger behaviour may be affected.

What to do: If persistent more than 24 hours, contact Beaufort 12 support. Optionally enable Disable bulk triggers under sync settings to reduce ProcessAsync load.

What this means: Campaign Monitor API was unavailable (maintenance or outage).

What to do: Retry later. If the problem persists more than 24 hours, contact Beaufort 12 support.

What this means: Salesforce storage is full. Sync and tracking updates may fail until space is freed.

What to do: Review org storage usage. Reduce retained email tracking history if needed. Guide: Storage.

What this means: Updating Salesforce Contact/Lead records from Campaign Monitor data failed.

Common causes: Invalid mappings; validation rules; picklist/value mismatches.

What to do: Fix mappings and validation issues shown in Maintenance. Retry sync after corrections.

What this means: An automatic Subscriber Rule query failed while evaluating add/delete criteria.

Common causes: Invalid criteria value for field type; missing field access; malformed rule configuration.

What to do: Open the Subscriber Rule and confirm criteria values match the field type (e.g. checkbox = true/false, not picklist text). Read the Maintenance message for the rule Id. Guide: Subscriber Rules.

What this means: Campaign or Journey statistics could not be imported from Campaign Monitor into Salesforce.

Common causes: CM user lacks journey/campaign access; expired OAuth connection.

What to do: Check connected CM user permissions. Reconnect via Sync settings if needed. Guide: Sync settings.

What this means: The connected Campaign Monitor user may have been deleted or can no longer authenticate.

What to do: Open Sync settings and reconnect Campaign Monitor with a valid user. Guide: Sync Settings.

What this means: Smart email Message Id on the Task is invalid or no longer exists in Campaign Monitor.

What to do: Confirm Task Message Id was not edited manually and the CM client/template still exists.

What this means: Import Wizard could not create a Salesforce scheduled job because the user has too many active schedules.

What to do: Remove unused scheduled jobs for that user or use a different user for Import Wizard schedules.

What this means: Generic permission error in Campaign Monitor for Salesforce.

What to do: Assign appropriate permission sets. Guide: Permissions.

What this means: Task setup related to a smart email failed.

What to do: Review Maintenance message and Task/smart email field mappings.

What this means: Email tracking history (Campaign Activity) records could not be inserted into Salesforce during sync.

Common causes: Custom triggers/flows on Campaign Activity; validation rules; governor limits in custom code.

What to do: Read the Maintenance message for the failing trigger/process. Temporarily disable conflicting automation and run a Full sync. Guide: Troubleshooting.

What this means: Unsubscribing an email from Campaign Monitor failed.

What to do: Read Maintenance message. Confirm subscriber exists and user has list access.

What this means: Smart email configuration record could not be found.

What to do: Confirm user permissions and smart email setup. Guide: Permissions.

What this means: Smart email send blocked by permissions.

What to do: Assign Campaign Monitor permission sets to the sending user. Guide: Permissions.

What this means: Generic smart email processing error.

What to do: Confirm permissions and review debug logs for custom code conflicts. Guide: Permissions.

What this means: A record could not be queued for smart/transactional email processing.

What to do: Confirm the user has Campaign Monitor permission sets. Guide: Permissions.

What this means: Repeated attempts to send smart emails failed.

What to do: Check Campaign Monitor connectivity and Maintenance message. Retry when API is available.

What this means: Sending smart/transactional emails failed.

Common causes: Permissions; governor limits; API errors.

What to do: Confirm permission sets. Set up debug logs if needed. Contact Beaufort 12 support if persistent.

What this means: Smart/transactional emails require a premium licence.

What to do: Upgrade licence to use smart emails. Guide: Billing.

What this means: Bulk add subscribers to Campaign Monitor failed.

What to do: Review Maintenance message and permissions. Guide: Permissions.

What this means: Salesforce metadata could not be read. List View bulk add may fail.

What to do: Confirm user has metadata/list view permissions. Guide: Permissions.

What this means: Processing a queued record failed (subscriber rules, transactional email, merges, etc.).

Common causes: Query governor limits on large bulk operations; missing permission set.

What to do: Retry with smaller batch size. Confirm permission sets. Guide: Permissions.

What this means: User lacks permission to import from a List View via Import Wizard.

What to do: Assign Campaign Monitor permission sets and List View access. Guide: Permissions.

What this means: A smart email could not use a Queueable job because Salesforce Queueable limits were reached. The send was deferred to the batch queue instead.

What to do: Usually no action required - the batch process will send the email (may take longer). If delays persist, review competing Queueable jobs in Setup Apex Jobs.

What this means: Automatic page layout setup failed due to insufficient privileges.

What to do: Assign Campaign Monitor permission sets to the running user, or configure layouts manually. Guide: Permissions.

What this means: Salesforce Campaign Member status limit was reached while auto-creating statuses from Campaign Monitor campaigns.

What to do: Review Campaign status refresh behaviour or reduce auto-created statuses. Guide: Manage Salesforce Campaign settings.

What this means: Custom Apex triggers were detected on Campaign Monitor for Salesforce objects. They can interfere with sync volume and performance.

What to do: Review listed triggers/processes. Ensure they are bulk-safe for large sync batches (often 1,000 records). Disable or refactor conflicting automation, then run a Full sync.

What this means: Bulk refresh of custom field mappings to Campaign Monitor failed.

What to do: Retry in an hour if Campaign Monitor was temporarily unavailable. Guide: Full refresh of mapped fields.

What this means: Import Wizard could not access Salesforce reports.

Common causes: Missing read access to Reports or underlying objects/folders.

What to do: Grant report and object access to the running user. Guide: Permissions.

What this means: Retrospective run of an Add Subscriber Rule failed.

What to do: Usually permissions. Review message. Contact Beaufort 12 support if persistent.

What this means: Retrospective run of a Delete Subscriber Rule failed.

What to do: Usually permissions. Review message. Contact Beaufort 12 support if persistent.

What this means: Processing a triggered event (rules, mappings, etc.) failed.

What to do: Often temporary if Campaign Monitor was in maintenance. Retry. Contact Beaufort 12 support if persistent.

What this means: Insert/update of a Subscription membership record failed.

Common causes: Concurrent custom automation updating the same subscription.

What to do: Review conflicting triggers/flows. Contact Beaufort 12 support if persistent.

What this means: Updating a Campaign Monitor subscriber failed. The Maintenance message includes the email and API error detail.

What to do: Read the specific error (e.g. email already subscribed, invalid address). Fix the subscriber or list state, then retry.

What this means: Unexpected error processing a queued Salesforce-to-Campaign Monitor update (e.g. after Contact/Lead edit).

Common causes: Related record deleted mid-process; missing field access; validation rule blocked update.

What to do: Read Maintenance message and record Id. Confirm Campaign Monitor permission set. Retry after fixing the record. Guide: Permissions.

What this means: Too many queued Salesforce-to-Campaign Monitor updates for one background batch. The batch stopped to protect governor limits.

What to do: Wait for the queue to drain. Avoid very large bulk edits to mapped fields. Prefer Import Wizard for large imports.

What this means: Background job finishing queued Salesforce-to-Campaign Monitor updates failed at end of batch. Some items may have processed; others may remain.

What to do: Check Setup Apex Jobs and Maintenance message. Confirm primary sync user permissions. If stuck, contact Beaufort 12 support.

What this means: User cannot access Permission Sets when opening the deprecated Options page.

What to do: Grant read access to Permission Set object or use current Permission Sets setup instead of the deprecated page.

What this means: Could not auto-create the Campaign Monitor segment helper field.

What to do: Review Maintenance message. Retry after confirming CM API access.

What this means: Could not update the segment helper field for Import Wizard auto-segments.

What to do: Review Maintenance message and retry import after sync.

What this means: Could not auto-create a Campaign Monitor segment from Import Wizard data.

What to do: Review Maintenance message. Confirm segment limits and field mappings.

What this means: Import Wizard segment auto-creation ran before a successful full sync or before the segment helper field existed.

What to do: Run Reset data / Full sync from General settings Maintenance, then retry the import. Guide: Troubleshooting.

What this means: Too many recent unsubscribes to safely re-enable deleted subscribers during segment auto-creation.

What to do: Run a full resync first, then retry the Import Wizard segment step.

What this means: Report-based Import Wizard job failed.

What to do: Review Maintenance message. Guide: Import Wizard.

What this means: Import Wizard failed while updating Salesforce records (list view based).

What to do: Review Maintenance message. Guide: Import Wizard.

What this means: Import Wizard report row count did not match processed records. Often caused by duplicate rows in the report.

What to do: Review the report for duplicates. Usually informational - confirm final subscriber counts in Campaign Monitor if concerned.

What this means: Deleting a subscriber from Campaign Monitor failed.

What to do: Review API error in Maintenance. Confirm list/subscriber state, then retry.

What this means: Bulk delete of subscribers failed after a list was removed in Campaign Monitor.

What to do: Read Maintenance message. Retry cleanup or contact Beaufort 12 support if memberships remain.

What this means: A field mapping references an object or relationship path that cannot be queried (e.g. Contact.ReportsTo).

What to do: Remove or replace the invalid mapping with a queryable object/field, then refresh mappings.

What this means: Could not update subscriber engagement stats in Salesforce.

What to do: Check permissions on Subscription records. Review Maintenance message.

What this means: Could not fetch subscriber stats from Campaign Monitor (API unavailable).

What to do: Next primary sync will retry automatically.

What this means: Could not determine row count for Salesforce report used by Import Wizard.

What to do: Report may be invalid for Import Wizard. Re-save report or choose another source.

What this means: Report Import Wizard schedule failed while finishing.

What to do: Review Maintenance message. Guide: Import Wizard.

What this means: Could not mark the old subscriber deleted in Campaign Monitor during an email rename.

What to do: Campaign Monitor may have been unavailable. Manually set the old subscription to deleted using the email listed in the message.

What this means: The integration could not verify whether a primary sync was already running.

Common causes: Running user lacks View Setup and Configuration (AsyncApexJob access); manual sync started while another was in progress.

What to do: Avoid starting multiple primary syncs concurrently. Grant View Setup and Configuration to the sync user if required.

What this means: Lead field mappings from Campaign Monitor to Salesforce include an invalid data type.

What to do: Correct the mapping types in Field Mappings, then refresh mappings. Guide: Field Mappings.

What this means: Import Wizard could not schedule within the requested hour due to too many concurrent schedules.

What to do: Jobs may run on the next schedule window. Spread import schedules across different hours if delays continue.

What this means: Could not remove a Salesforce subscriber list deleted in Campaign Monitor.

What to do: Contact Beaufort 12 support if orphaned lists remain.

What this means: The Salesforce report used by Import Wizard exceeds the 50,000 row limit.

What to do: Add report filters, or use List View/SOQL/Campaign import types instead. Guide: Import Wizard.

What this means: Import Wizard could not read Salesforce report metadata. This can happen with a known Salesforce report defect.

What to do: Open the report, make a small change, save again, then retry the Import Wizard schedule.