Dropbox for Salesforce does not copy your files into Salesforce. Files, folders and share links are read live from Dropbox, so they never use Salesforce storage. The integration stores only a few records that connect Salesforce to Dropbox, and you can use these in Salesforce reports. API names are shown without the namespace; in your org they start with dbx__.

You can also see each field's help text in Setup > Object Manager > [object] > Fields & Relationships.

Dropbox Folder Mapping

One record per Salesforce record that has a Dropbox folder. A mapping is created the first time someone opens the Dropbox File Manager on a record, or when the Create Folder for Record Flow action runs.

• Mapping Number (Name): auto-number

• Salesforce Record ID and Object Type: the record the folder belongs to

• Dropbox Folder ID: Dropbox's permanent folder ID, which stays the same if the folder is renamed or moved

• Dropbox Folder Path: where the folder sits in Dropbox

• Workspace: the workspace the folder is under

• Connected User: the Salesforce user whose Dropbox account owns the folder

• Sync Status: the application sets Active, Folder Deleted or Error. Broken is a legacy value retained for compatibility; the application no longer sets it.

• Last Sync Date: when the folder was last checked against Dropbox

• Error Message: the last error, cleared when the folder works again

A report on Folder Mappings filtered to Sync Status not equal to Active is a quick way to find every folder link that needs attention.

Dropbox Workspace

One record per workspace, the root Dropbox folder your Salesforce folders are created under.

• Workspace Name (Name)

• Dropbox Path: the root folder path, for example /Salesforce Documents

• Dropbox Folder Id: Dropbox's ID for the root folder

• Folder Type: Regular Folder or Team Folder

• Is Default: the default workspace for new folders

• Created By User: who set the workspace up

• Org Id: internal field

Dropbox Access Request

One record each time a user asks for access to a colleague's private record folder.

• Request Number (Name): auto-number

• Requester and Approver: who asked, and the folder owner who decides

• Folder Mapping, Record ID, Record Name, Folder Path: the folder requested

• Requester Dropbox Email: the Dropbox account the folder is shared with

• Status: Pending, Processing, Approved or Declined

• Access Level: Editor (can edit) or Viewer (can view)

• Decided Date and Decline Reason: when and why a decision was made

• Shared Folder ID: Dropbox's shared folder ID once access is granted

• Last Error: internal field

Related Articles

• Troubleshooting [Full Guide]

• What are workspaces and how can I manage them?

• How do I use Create Folder for Record in Flow?