FAQs · Mailchimp support

What happens when I disconnect a Mailchimp Account?

When you disconnect a Mailchimp account on the Mailchimp Settings tab, we remove everything in Salesforce that belongs to that account and its audiences. Settings that apply to your whole org stay in place. Nothing is deleted in Mailchimp itself.

What Is Removed

A background job deletes the following for the disconnected account:

• Account settings: The Mailchimp account record, including its Security Owner, and the secure data we store to authenticate the connection.

• Audience settings: Each audience record, along with its field mappings and data wizards.

• Synced data: Audience members, mailings, audience history and, if enabled, locally stored email activity.

Your data wizards are removed, but their source reports, list views and campaigns in Salesforce are not affected. The job can take a while for large audiences or a long email history. You can follow its progress in Apex Jobs in Salesforce Setup.

What Stays

Settings on the Mailchimp Settings tab apply to your whole org, so they remain after a disconnect:

• Any other connected Mailchimp accounts

• Your primary sync schedule and the user it runs as

• User Security settings

• Advanced maintenance settings, such as notification emails and batch sizes

• Email activity storage settings

• Advanced settings, such as Archive Mailchimp Member on Delete

• Billing

If you reconnect the account later, you won't need to set these up again. However, you will need to recreate the field mappings and data wizards, because they were removed with the audiences.

Related Articles

• General Settings [Full Guide]

• Can I connect multiple Mailchimp accounts and Salesforce orgs?

• What happens if I delete an audience in Salesforce?

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