Why can my administrator not see Manage Workspaces or Account Details?
Manage Workspaces and Account Details only appear in the Dropbox File Manager menu for users with the Dropbox Admin permission set. If an administrator cannot see them, it is almost always one of two things.
1. They have Dropbox Standard rather than Dropbox Admin.
Being a Salesforce System Administrator is not enough on its own. Check their permission set assignments on the user record and assign Dropbox Admin if it is missing.
2. They are using a custom permission set.
The admin menu items are gated by a custom permission called Dropbox Admin, which is included in the packaged Dropbox Admin permission set. If you have built your own permission set instead, you must enable that custom permission on it, or the menu items will not appear even though everything else works.
Note: The installing user and active System Administrator profile users are assigned Dropbox Admin automatically when the package is first installed. Administrators added after that, or on an org that has since upgraded, need assigning manually.
