Why has a subscriber been set to deleted in Campaign Monitor?

There are several ways subscribers in Campaign Monitor can be set to 'deleted' status using our integration.

1. 'Remove' Options in our Import Wizard: When a 'remove' refresh type is enabled, the import, compares the import from Salesforce against the active subscribers already on the Campaign Monitor subscriber list. If they are not in the import they will be set to deleted. Refresh types are set in Import Wizard advanced settings.
2. 'Delete Subscriber' Rule: When the rule is triggered, the contact or lead's related member will be set to deleted in Campaign Monitor. Subscriber rules
3. Invocable Actions: These actions can be used in Salesforce flows, process builder, or custom code. Invocable Actions.
4. Manual Deletion: Users can manually change the status of subscribers directly within Salesforce or Campaign Monitor. 

Troubleshooting:
If you are trying to find out why a record has been set to deleted, we'd recommend first going to the affected subscriber list in Salesforce and looking for any import wizard schedules or delete subscriber rules.

We also offer an Email Audit ​​​​​​​ feature to trace changes to your subscribers.