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When the open Salesforce record isn’t visible to the Dropbox assistant, it explains this and asks for the record’s name. It recognises leads and can then summarise the associated Dropbox folder or let you know if no folder is available.

Fixed an issue where Sync Settings could fail to load after reconnecting to Eventbrite. This is now resolved without needing to disconnect and reconnect Eventbrite, and without affecting your existing sync.

Event pages now include a Statistics view showing ticket sales, orders, and attendance from records already stored in Salesforce. Refreshing an event from Eventbrite displays progress and updates only that event, without changing other events or the organisation’s last sync time.

Hover over Data Wizard columns to see helpful details about each import, including its schedule, status, and the user running it. For completed imports with messages, a report icon opens the results, while the job list remains available even when permission details can’t be displayed.

A new invocable action lets Salesforce users send events to Campaign Monitor, where they can trigger subscriber journeys. This makes it easier to connect Salesforce activity with automated customer journeys.

Column tooltips now explain Data Wizard job details, including the schedule, status, and who the job runs as. For completed imports with messages, a report icon opens Import Results; permission set details are shown when available without preventing the jobs list from loading.

Batch jobs have been refactored to better accommodate larger volumes of data, helping the Salesforce integration process bigger workloads more effectively.

Access requests are recorded in Salesforce, where folder owners can grant view or edit access—or decline a request—without opening Dropbox. Requesters receive an update and the approved folder is added to their Dropbox; pending requests remain visible, and Dropbox sharing issues provide a specific message.

Entire workspace search now looks up the workspace path in the current user’s Dropbox when they cannot access the workspace root folder, allowing them to search content within that workspace. Shared folders are included when they are mounted inside the workspace path.

File version history is now available from the Dropbox file manager, showing recent versions with their modified dates and file sizes. Download an earlier version or restore it with confirmation; Dropbox retains the replaced version, so restores can be undone. Version history is available for files, and restore is limited to files in the record’s Dropbox folder.

Find files by keyword within a record’s folder and subfolders, or expand your search to the active workspace. Results show where each file is located and whether the match came from its name or content, with options to preview, download, share, or open files in Dropbox. Content matching depends on your Dropbox plan and indexing.

The Salesforce integration can now read and summarise a file returned by a Dropbox search, even when the file isn’t stored on a Salesforce record. Reading a named file associated with an account continues to work as expected.

File search results now include a reference agents can use to read the matching file, reducing reliance on file paths. When Restrict Agent Reads To Record Folders is enabled, agents can read search results only from Salesforce record folders; reading files directly from a record remains unchanged.

The Beta Org and Production Org installation steps now have a 300-minute timeout. This provides more time for Salesforce to make new package versions available and helps prevent installation waits from ending prematurely.

Dropbox for Salesforce's agent integration (Hosted MCP) now offers expanded file access: it can find and read files in record subfolders, inspect documents, and look up file version history. If a filename matches more than one file, the agent will ask which one to use, and when asked about the latest version of a document it now also checks the full file text alongside matching excerpts so details aren't missed. For ChatGPT connections, the agent connects using the callback URL already configured in your ChatGPT app, and the customer starter template has been updated to match the current agent.

We've refreshed the look of the trial banner, making it clearer to see how many days are left in your free trial and easier to subscribe.

Document discovery can now read PDF, Word, RTF, PowerPoint, and Excel files. The initial read returns a pending status; call again with the extraction reference to retrieve the text. Questions and signing checks use text extracted from the specific file, and this update requires Dropbox for Salesforce 1.40.0-2 or later.

Sync now continues if a user’s permissions prevent matching rules from being read, using the rule names already saved in Eventbrite Rules. This allows matching to proceed without requiring additional setup permissions.

Agent file reads can now retrieve text from PDF, legacy Word, RTF, PowerPoint, and Excel files using Dropbox text extraction. The first read starts extraction and returns a reference for retrieving the text later; optional focus queries can return short excerpts, and results include a status and stable error code. Extracted text is not stored in Salesforce, and admins can disable remote extraction in Dropbox settings; text, HTML, and Word (.docx) files continue to be read in Salesforce.

Read text, HTML, and Word files in a record's Dropbox folder directly within Salesforce, with PDFs rejected. You can browse up to 100 file revisions in newest-first order and restore a selected revision. Agentforce search now sorts by last modified time when newest-first is requested, while relevance order remains the default, and Admin and Standard permission sets can run the new actions.

Agentforce search results now display the size of each file. Both filename and content searches return size, folders show no size, and List Files already displayed file sizes, so search results now match that behaviour.

Agentforce file search results now display the last modified time for each file. Every search hit includes the file modified time, and search results remain ordered by relevance, so you can still surface the latest-modified items when needed. Both filename and content searches return the modified time.

Agentforce file search can now match text inside Dropbox files, not just file names. When you use the Search File Contents option, searches match file bodies and return a short snippet for text and Word files. Filename-only search remains the default, and team folder searches continue to use the workspace namespace.

Maintenance emails now include a note when there's more than one issue waiting from the same day, letting you know to check the Maintenance tab to see them all. The existing View Maintenance Notifications link is unchanged.

Mailchimp for Salesforce now logs a clear, dedicated error whenever a member's email address can't be updated because the audience already has another member using that same address. Previously this type of conflict was logged the same way as other update failures, making it harder to spot and diagnose. The new log entry includes enough detail to find and resolve the affected record in Salesforce. No other behaviour changes — conflicting updates are simply logged, not automatically modified or removed.

Eventbrite support chat is now accessible from Sync Settings, Mappings, Maintenance, and User Security, with the Support button redesigned to open a welcome panel that presents guides, contact options, and AI chat instead of jumping directly into the iframe. The overlay no longer covers the settings page with a white sheet, and the welcome panel now uses the Eventbrite e logo for branding.

The Connect page shell is restyled to Beaufort 12 white with navy and ice-blue accents, replacing the previous dark purple gradient. Overlapping steel-blue circles now echo the homepage illustration motif. The modal backdrop is softened and the card features a steel-blue accent bar for a cohesive look.

A new support welcome panel now opens from the Support launcher on the CM Subscriber Lists home, offering options to Search or chat with AI, access support guides, or contact support, and it loads the chat inside the panel. The Support launcher is now available on the CM Subscriber Lists home page. Additionally, the Help link and separator dots in the Subscriber Memberships card footer are now aligned on the same line as the Open Rate and Click Rate labels.

The in-app support widget has been redesigned to replace the old chat bubble with a dedicated Support launcher and a welcome panel. Users can access search or chat, support guides, and contact links from the new launcher. The AI chat iframe now loads only after the user starts a conversation, and new support icon assets are included to complete the refreshed experience.

Mailchimp Maintenance now records an audit log whenever an advanced setting is changed, including manual changes and automatic reductions of batch sizes. Each audit entry captures the setting name, old value, new value, who changed it, and the timestamp, with a short reason for automatic changes (Heap Limit or CPU Limit). The scope covers batch-size related settings visible in Maintenance > Advanced Settings, while non-batch settings like email notifications and the chatbot toggle remain outside the audit scope.

This release enables mapping of Salesforce STRING and TEXTAREA fields to the Mailchimp birthday merge field for the SF to MC direction, with support in both the Mappings UI and Data Wizard Map. String birthday values are validated in a locale-aware MM/DD or DD/MM format, and single-digit components are zero-padded. Invalid values are skipped for just that merge field, and a clear error is logged to Mailchimp_Log__c and surfaced to the user in the UI, without affecting the rest of the record. Existing Date and Datetime birthday mappings remain unchanged. Empty values are skipped without error.