Release Notes

Whenever we release a new feature or improvement we will update the section below. New versions are automatically pushed to Salesforce organisations on a regular basis. You can also manually upgrade by going to our Listing and click the get it now button.

If you would prefer not to have updates pushed to your Salesforce organisation, please Contact us.


October 26, 2021

Retain field mappings when copying questions

With this improvement you can copy questions from another Eventbrite event. If these questions have been mapped to Salesforce fields the mappings will also be brought across.

Auto enable marketing user checkbox

The marketing user is required when working with Salesforce Campaigns. To help avoid errors we will automatically check this if you have chosen to auto create Salesforce campaigns.

Show number of attendees in a Sandbox

To help understand costs better when testing our product in a sandbox we now show the total number of attendees this can be found via the billing tab.


October 19, 2021

Update Card Payment Method

We have improved the process within our application to allow customers to update the card details.

Report on Donations

Report on tickets that are marked as donations.


September 27, 2021

Improve error reporting when updating Contacts/Leads/Person Accounts

Include the record Id when reporting update errors on Improve error reporting when updating Contacts/Leads/Person Accounts. This is specific to objects updated by the rules engine.


September 26, 2021

Records not created when Salesforce Country picklist is enabled.

Essentially to test this in beta:

1. I enabled the standard pick lists.
2. I set up a new attendee in Eventbrite and set the country value to the United States
3. Then ran the sync and got this error -

24/09/2021, 14:34
Support Code

Unable to create Lead. {"errType":"LEAD: FIELD_INTEGRITY_EXCEPTION","description":"There's a problem with this country, even though it may appear correct. Please select a country/territory from the list of valid countries.: Country. Fields: (Country)"}

But the values are the same, so I suspect the API is transforming it.


September 22, 2021

When creating leads for person accounts, keep company name blank

When creating leads for "personal accounts", keep "company name" blank when it's not provided. Previously it would be populated with [Not Provided].


September 21, 2021

Report Missing Field Permissions

Customers may get “Insufficient permissions: secure query included inaccessible field” if we are unable to read fields using SOQL.

Consider adding which fields couldn't be queried.


September 17, 2021

Locked Records

When our code runs it, like all code, can be conflicted with by other processes running in the Salesforce org. For example if we are trying to update a Salesforce contact it is likely this will trigger other code. If that code is updating the record in some way Salesforce can lock the record to prevent changes until the process has completed, this will in turn stop other code like ours from working. This update improves how our code works with locked records when we are trying to update Contacts, Leads and Campaign Members


September 8, 2021

Add Event Name to the Order Layout

Add Event Name to the Order object so it can be used natively on Salesforce related lists.


August 31, 2021

Report Missing Field Permissions

Salesforce has a complex security model which must be obeyed by products like ours. If you are trying to add or update records using Salesforce data it is possible that the user running the process will not have access to all the fields required for it to complete. The process to find which fields or objects are no accessible is not an easy one. This update improves upon the process to attempt to show which fields or objects are no accessible.


August 3, 2021

When an Eventbrite account has been disconnected or deleted clear out the copied Salesforce records.

This update improves how we remove Eventbrite records store in our Salesforce custom objects should the associated Eventbrite account be deleted or disconnected.


August 2, 2021

Report on Ticket types against Campaign Members

We have added a new lookup between thecampaign member and attendee objects. This allows for improved reporting around attendees and related records (such as Eventbrite tickets).

Reset Eventbrite Mappings in a Salesforce Sandbox

Support sandbox developer orgs (where data is not copied across from the production org).


July 26, 2021

Add support for person accounts

In addition to creating and update Salesforce contacts and leads the Eventbrite integration now works with person accounts.


June 28, 2021

Add the affiliate field to an order.

This release includes an update to allow the Eventbrite affilate field to be mapped to Salesforce.


June 2, 2021

Audit Log

The audit log is a new feature found within our maintenance tab. It allows administrators to see what settings have been updated by users.


May 27, 2021

Transferred values added to opportunitiy stages.

We have added transferred as a new option to map via our opportunity stages.


May 26, 2021

Add Event Type and Category fields to the Eventbrite Event object

We have added more information to the Salesforce Eventbrite Event Details section including the type and category.


May 24, 2021

Show the Event Organiser on the Eventbrite Event Details page

Show the Event Organise on the Eventbrite Event Details page


May 24, 2021

Update Salesforce when an attendee or order is deleted or refunded in Eventbrite

We have provided additional support when an order or attendee is updated. In particular we provide updates when orders are deleted or refunded, in addition we update the corresponding attendee records.


May 12, 2021

Display data type and help against mapping fields

To help better see which data types are being used when mapping fields we have added some icons.


April 22, 2021

Eventbrite Edit button on the Salesforce Campaign

We have added a new ‘Edit’ button (that opens Eventbrite) on the Campaign page


April 21, 2021

Notify users of maintenance messages

We have improved the notification process when working with our maitenance messages.

Improved validation.

We have improved contact matching validation to help when working with Salesforce matching rules.


April 20, 2021

Validate matching rules

We have added a new feature which will will validate matching rules when creating contacts of leads via our mapping screen.


April 7, 2021

Map "Keep me updated"

We have added the ability to map the "Keep me updated" field in Eventbrite to Salesforce.


April 6, 2021

Audit Log

We have split our maintenance messages so that you can now see user changes under a new tab called audit.


March 11, 2021

Platform Events

Spring 21 included some new feature for Salesforce ISVs to work with platform events. These will help the product in regard to error reporting and will be a feature we build upon going forward.


March 9, 2021

Better Error Reporting when creating Contacts or Leads

If mappings are configured to create Leads or Contacts, we now report any errors in the Maintenance logs. E.g. if a mapped field like Country does not exist in Salesforce.


March 3, 2021

Additional field support

We have now added the following fields to the Eventbrite Order object so they can be mapped into the Opportunities.

  • Event Start
  • Event End
  • Event Name

Eventbrite Questions & Answers

Eventbrite Questions and Answers have received a major update. It is not possible to:

1. Create Questions

2. Clone Questions from another Event

3. Map Answers to Contacts or Leads

To learn more please check out the dedicated support article -


February 11, 2021

Support for online event links

If the event is online, a button will now display on the event details page that navigates directly to the Online home page for that event within Eventbrite. The page shows any links, zoom calls, youtube videos etc associate with the event.

Net Sales and Tickets sold.

To aid reporting in Salesforce we have added net sales and tickets sold fields to our event object. This will allow you to create reports and dashboards.


January 29, 2021

New fields to capture the organiser of the event.

We have added new fields to capture the organiser of event in Salesforce