Working with custom profiles

Users with a custom Salesforce profile may not be able see the objects in Eventbrite for Salesforce even with our permission set assigned. The issue is often permission-related due to missing Salesforce profile settings required for managed packages.

Initial Troubleshooting Steps

1. Test with a Standard Salesforce Profile:

• Change the affected user’s profile to a standard Salesforce profile (e.g., “Standard User”) and assign the Eventbrite for Salesforce standard permission set.

• If the user can now see the object, the issue is with the custom profile’s missing permissions.

2. Review Custom Profile Permissions:

If the test confirms a permissions issue, follow these steps to fix it:

1. Go to Setup > Profiles.

2. Select the custom profile used by affected users.

3. Click Edit.

4. Under System Permissions, check View Setup and Configuration and Manage Package License.

5. Click Save.

Verifying the Fix

• Have the user log out and back in after updating the permissions.

• Confirm they can now see the Eventbrite object.

If the issue persists, review Field-Level Security and Sharing Rules for additional access restrictions.