How do I work with NPSP Household accounts?

It is worth noting that the Salesforce not-for-profit success pack (NPSP) is made up of several custom packages. These packages are not the standard Salesforce platform and have been designed to override behavior with custom code. In addition, there are many ways to use and set up the NPSP.

We have built Eventbrite for Salesforce to work with the standard Salesforce platform, not specifically the NPSP. If you are working with the household account data model in NPSP, we have some guidance below.

Household Accounts

NPSP will create a household account when a contact is created with a blank Account field. 

Our integration can optionally create contacts and accounts. If you want to enable this feature but still use the NPSP household account feature, choose not to create an account in the mapping.

This will mean a contact will be created without the account name field being populated, which in turn will trigger NPSP to create the household account and link it to the contact record.

This screenshot (https://d.pr/Tf6EvY) and the steps below should help

1. Go to the Eventbrite admin app.
2. Click on the Eventbrite settings tab.
3. Click the mappings option.
4. In the creation rule section:
   1. Select create contact
   2. Select do not create an account
5. Click Save