How do I run a full refresh?

A full refresh can often help if you have made changes to things like mappings.

Performing a full sync

1. Go to the settings tab.

2. On the top right there is a button called Sync Now next to this there is a dropdown arrow click this and then choose the option to Full Eventbrite Sync.

Once clicked a number of jobs will be kicked off to align your data.  This can take some time to complete but you are free to navigate away from the page and use Salesforce normally. 

Important Note: A full refresh will run the mapping and matching rules again.

• It may update Salesforce records (contacts, campaigns, etc) with earlier Eventbrite data. You can set your mappings to Create Only or temporarily disable them.
• It may create new contacts and leads because the original record no longer matches the Eventbrite data per the mapping rules. To avoid running matching again, in the full refresh wizard, leave the setting unchecked: Re-match Leads and Contacts for Event Attendees.