Can I get an email when a maintenance message is logged?
To ensure efficient handling of problems, we have implemented a system to capture logs and provide guidance in our maintenance section. Additionally, we leverage Salesforce's built-in notification system, which displays a bell icon on the top right of the screen. To enhance the support process, you can receive notification emails whenever a new message is added to maintenance.
Follow these steps to add an email address for notification:
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Navigate to the maintenance section via our general settings tab.
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In the top right corner of the maintenance page, locate and click on the Cog Icon.
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In the "Notification Email" field, enter the email address you want to receive notifications.
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Once you've entered the email address, click the "Save" button to store the changes.
