FAQs · Mailchimp support

Can I map data in both directions?

Data can be mapped in both directions using a combination of our Data Wizard and Mappings settings.

Data Wizard

  • Pushes data from Salesforce to Mailchimp.
  • Can be scheduled to run automatically on a recurring basis.
  • Can create new Mailchimp members and update existing ones with the latest field data.

We recommend applying a filter on your data source so that only recently modified Salesforce records are included. For more information on the Data Wizard please click here.

Mappings (Mailchimp to Salesforce)

  • Pushes data from Mailchimp into Salesforce.
  • Runs as part of the primary sync, which by default runs every hour.
  • Can update existing Salesforce records with data from Mailchimp.

For more information on Mappings please click here.

Important notes:

  • Test this solution thoroughly in a sandbox first.
  • There is no conflict resolution built into this setup, so carefully consider the timing of each direction to avoid records overwriting each other.
  • When first implementing, run the sync once from your source of truth to the other system (so both are aligned) before enabling the reverse direction.

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