FAQs
Suppression List - Campaign Monitor
The Campaign Monitor suppression list is a special type of subscriber list. Please click here if you have a specific question or you want to learn more about it.
On the Salesforce integration side, we always have to obey the suppression list. So if an email address is on the suppression list, our integration will not be able to add or update it. If you have a person's permission, you can remove their email address from the suppression list in Campaign Monitor.
If you are working with an agency account, keep in mind each sub-account will have a separate suppression list.
Suppression list in Salesforce
To help, we provide an email audit tool that will show in Salesforce if a person is on Campaign Monitor suppression list.
- Go to the Salesforce subscriber list record
- Choose Members
- Click the Email Audit button and add the email address to see why it is not going across.
