FAQs

How can I stop the sync process from Salesforce to Campaign Monitor?

There are a few options to stop our sync from running either completely or in part.

1. Disconnect Campaign Monitor from Salesforce via our sync settings page.  This will stop the product from working in both directions.

2.  You could disable all triggers via our general options page. This will stop record updates from Salesforce updating Campaign Monitor.  Subscriber rules and our invocable actions will stop working.

3. You can turn off all import wizard schedules. This will jus stop the import wizard jobs from working.

4.  You could also turn off the sync using the turn-off sync button on the sync settings page (this will simply stop the schedule - it's the same as setting it the schedule Never). This will stop the sync from Campaign Monitor to Salesforce.

If the disconnect process does not work then you can also perform a connection reset in code.  Simply go to the developer console and execute this code which would perform a complete disconnect:
wbsendit.SendItAPI.resetSettings(); 
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