Can I get notifications when there are errors?

To ensure efficient handling of problems, we have implemented a system to capture logs and provide guidance in our maintenance section. Additionally, we leverage Salesforce's built-in notification system, which displays a bell icon on the top right of the screen. To enhance the support process, you can receive notification emails whenever a new message is added to maintenance.

Follow these steps to add an email address for notification:

1. Navigate to the maintenance section by clicking.
   
   
2. In the top right corner of the maintenance page, locate and click on the Cog Icon.
   
   
3. In the "Notification Email" field, enter the email address you want to receive notifications.
   
   
4. Once you've entered the email address, click the "Save" button to store the changes.
   

Note: We send the first unread error every 12 hours. There may be other errors in that time frame. Be sure to click the link in the email to visit the logs, on CM Settings>Maintenance, to see any other new unread errors in the 12 hour period. Note that we "stack" repeating errors (like every-hour import issues) to avoid overwhelming admins with errors.

To track if an error is cleared after you address the issue, delete the log entry, repeat the action that caused it (sync, import, etc), and watch for the log to return.