A record is not being created in Salesforce how can I troubleshoot?

If a record is not being created you check why using the following steps:

  1. Go to the Subscriber List in Salesforce.
  2. Click on the Members screen.
  3. Click the Email Audit button.
  4. Type in the email address of the record not being created.
  5. Click Validate

This will give you immediate feedback on why the record could not be added.

Back to Campaign Monitor support

In this answer

Need a hand?

Find an answer, or talk to someone who can help.

Ask Campaign Monitor assistantContact the team →
Campaign Monitor supportFor Salesforce · By Beaufort 12

How can we help?

Guides, answers and a little human help.

Explore the support guidesSetup, features and troubleshooting Contact the teamSend us a message