Why are my Campaign Monitor journeys not being triggered?
If you have set up a journey on a Campaign Monitor subscriber list, you can trigger it using our integration. A journey can be triggered when a person is added to a subscriber list, irrespective of the method used by our integration when adding a person to a list in Campaign Monitor.
To enable triggered journeys from Salesforce, ensure the setting "Trigger joins a list journeys when adding subscribers" is enabled.
(Or open the CM Settings tab in Salesforce, and click General Settings.)
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